Dispensary General Manager; Green Store-Marlton

NEW STORE OPENING in Marlton, NJ - The Green Store by Ascend

We are looking to hire a Dispensary General Manager!

Are you a Retail Leader obsessed with Customer Experience, Team Development, and Operational Excellence? Can you prioritize multiple tasks and manage your time effectively? Do you treat people with respect and act with integrity? If yes, you might just be perfect for this retail management position!

Our workforce will reflect the diversity of the City. We are looking to build a world class team that will shape the future of cannabis by hiring hard‑working, passionate people with exceptional customer service skills.

The General Manager is responsible for the execution of retail store sales, operations and responsibilities, in order to deliver consistent, positive, industry‑leading customer experiences and drive profitable top‑line sales. This will be accomplished by ensuring that all responsibilities are executed with the underlying commitment to Ascend Wellness Holdings and its subsidiaries' values, supporting our customers and our team.

Focus on achieving and exceeding revenue, profitability, and performance targets through strategic planning, data‑driven decisions, and proactive action.

• Track revenue, margin, and budgetary targets − coach to results
• Monitor sales performance daily/weekly/monthly and adjust strategy as needed.
• Optimize product menus, mix, pricing, and promotions with Commercial Corporate Teams.
• Manage menus (banners, sequencing, deals, promotions, add‑ons).
• Maximize delivery performance where applicable.
• Maximize curb side performance where applicable.
• Collaborate cross‑functionally to test and scale new revenue‑driving initiatives.
• Activate action plans when KPIs fall below target (staffing adjustments, targeted promos, re‑merchandising).
• Optimize profitability through fiscal discipline, cost management, accurate reporting, and fiscal accountability.
• Approve payroll, PTO, and overtime.
• Review and act on sales, invoices, and performance reports.
• Monitor and reduce controllable expenses.
• Analyze P&L for margin improvement opportunities.

Deliver exceptional service, build loyalty, and create memorable in‑store experiences.

• Maintain non‑negotiables (add‑on menus, Ascend Pay, Legends Club, welcome greeter, refreshments).
• Lead by example on the sales floor.
• Optimize customer flow and merchandising (check‑in, traffic flow, kiosks, displays, signage).
• Schedule and activate pop‑ups.
• Use customer feedback to improve operations.
• De‑escalate customer issues professionally.
• Respond to Google Reviews via Edge within 24 hours.
• Work directly with Call Center to ensure customer experience.
• Drive customer loyalty programs (Blue, Gold, Platinum, Legends).
• Drive Pay by Bank results.
• Integrate community engagement events into CX strategy.

Ensure flawless execution of daily store operations and uphold brand standards.

• Manage opening/closing procedures, cash handling, scheduling, receiving, RFS.
• Oversee inventory control, replenishment, shrink prevention, and merchandising standards.
• Coordinate vendor logistics and deliveries.
• Work with Retail Operations Maintenance on repairs and capex.
• Maintain operational checklists for consistency.
• Integrate inventory best practices SOPs (timely in‑take, aging management, cycle counts, vault organization, accessory replenishment).

Continuously monitor and respond to competitive activity to maintain a strategic advantage.

• Conduct regular competitive store walks within a 5‑10m radius.
• Perform daily/weekly competitive menu reviews.
• Communicate insights to Regional and RPM.

Attract, develop, and retain high‑performing teams through coaching, engagement, and recognition.

• Recruit, hire, train, and coach staff.
• Manage labor scheduling to balance costs and service needs.
• Conduct talent reviews and succession planning.
• Foster a positive, customer‑focused culture.
• Activate incentive programs.
• Communicate corporate direction through daily chat ins and meetings.
• Partner with HRBPs on employee relations.
• Daily follow up on attendance…