Account Manager, Programs

Account Manager, New Jersey Programs

Location: New Jersey | Field-Based / Hybrid
Travel: 50%+ throughout New Jersey
Base Salary: 75,000–85,000
Total Earning Potential: Up to $100,000

InSite Health is a leading behavioral health organization partnering with several hundred schools to deliver best-in-class mental health programs for students. We are equally committed to supporting the employees who make this work possible by fostering a culture of care, collaboration, and shared purpose.
We leverage proprietary technology and a collaborative care model to help districts identify, support, and manage student needs more effectively by integrating clinical services, data-driven insights, and streamlined workflows. This approach helps reduce symptoms in students, improve outcomes, decrease risk, and allow schools to operate more efficiently across their behavioral health programs.

We are looking for a highly dynamic, driven, and relationship-oriented Account Manager, New Jersey Programs to help drive the success and adoption of our programs across New Jersey.

This is not a traditional desk-based account management role. More than 50% of the position will be spent in the field—visiting schools, attending community events, participating in conferences, hosting information tables, meeting with district stakeholders, and presenting our programs to groups throughout the state.

The Account Manager will own engagement across an assigned portfolio of New Jersey programs. Their job is to ensure that our contracts do not simply launch—they are actively used, understood, and embraced by the communities they are designed to serve.

The ideal candidate is highly energetic, comfortable walking into a school or community event and building relationships from scratch, and motivated by measurable results.

• Serve as a highly visible, in-person representative for our programs throughout New Jersey.

• Travel regularly to schools, districts, community organizations, and partner locations.

• Build strong relationships with school administrators, counselors, educators, community leaders, and other key stakeholders.

• Develop creative strategies to increase awareness, participation, referrals, and utilization within each contracted program.

• Identify schools or communities with low engagement and proactively develop plans to increase adoption.

• Conduct regular on-site visits to ensure stakeholders understand available services and how to access them.

• Represent the organization at conferences, school events, community events, resource fairs, parent events, and other relevant gatherings.

• Identify high-value local events and engagement opportunities across assigned territories.

• Coordinate and operate information tables, roadshows, presentations, and other in-person engagement activities.

• Present our programs and offerings to groups ranging from school leadership teams to educators, parents, community organizations, and other stakeholders.

• Work closely with internal marketing and operations teams to ensure field activities are supported with appropriate materials and messaging.

• Own the ongoing relationship with assigned New Jersey accounts following contract execution and implementation.

• Establish clear engagement and utilization goals for every contract.

• Develop an account engagement plan for each partner, including target schools, stakeholders, events, communications, and utilization goals.

• Conduct regular account reviews and identify opportunities to deepen engagement.

• Coordinate internally to resolve operational issues that could negatively affect the customer experience.

• Act as a trusted partner to customers while maintaining a strong focus on program performance.

• Define and track key engagement metrics for every assigned contract.

• Monitor metrics such as utilization, referrals, participation, school engagement, event activity, stakeholder meetings, and other contract-specific KPIs.

• Maintain clear reporting on account health and engagement.

• Identify underperforming accounts early and execute corrective engagement plans.

• Report regularly on field activity, account performance, wins, risks, and opportunities.

• Use data to determine where additional in-person engagement will have the greatest impact.

• 3+ years of experience in account management, customer success, field engagement, community engagement, field…