More jobs:
Customer Success Assistant
Job in
Marquette, Marquette County, Michigan, 49855, USA
Listed on 2026-02-28
Listing for:
GrowthSpoke
Part Time
position Listed on 2026-02-28
Job specializations:
-
Administrative/Clerical
Office Administrator/ Coordinator
Job Description & How to Apply Below
Customer Success Management Assistant
Reports To:
Success Manager
Schedule:
Part-Time (20–25 hours per week)
Hours:
Flexible between 8:00 AM – 4:00 PM
Location:
In-person / Onsite
We are seeking a detail-oriented and dependable Success Management Assistant to support our Customer Success team in delivering accurate, responsive, and high-quality service to our partner brands.
This role is ideal for someone who enjoys organization, thrives in a structured environment, and takes pride in operational accuracy. You will play a key role in ensuring orders are processed correctly, shipments are coordinated efficiently, and communication with customers and carriers remains clear and professional.
Key Responsibilities Order & Shipment Coordination- Verify customer order information for accuracy prior to processing
- Utilize the Warehouse Management System (WMS) to process and manage orders
- Print and organize shipping labels for production
- Schedule freight shipments and prepare required documentation, including Bills of Lading (BOLs)
- Obtain shipping quotes from parcel, TL, and LTL carriers
- File claims with parcel, TL, and LTL carriers as needed
- Respond to general inquiries from partner brands in a timely and professional manner
- Assist in resolving shipment or order-related issues
- Maintain organized digital and physical filing systems
- Perform general administrative and clerical duties
- Support additional projects and tasks as assigned by the Customer Success Manager
Skills & Qualifications
- 1+ year of experience in customer service, order processing, logistics coordination, or a similar role
- Strong attention to detail and organizational skills
- Excellent written and verbal communication skills
- Self-motivated with the ability to manage time effectively
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) or related software
- Experience printing shipping labels
- Familiarity with Warehouse Management Systems preferred
- Primarily a climate-controlled office setting
- Position is fully onsite
- Must be able to lift up to 15 pounds occasionally
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