Seasonal - Rental Department Lead

About Us

Discover the allure of the Northwoods at Marquette Mountain Resort. Immerse yourself in our passion for providing an exceptional experience, where every detail is carefully considered. Our resort offers year-round adventure and stunning natural beauty across all four seasons. Whether you seek the thrill of the slopes or the tranquility of the trails, you'll be captivated by the spectacular views of Lake Superior.

After a day of exploration, unwind and create cherished memories by the fire with your loved ones. Conveniently located just minutes from downtown Marquette, Michigan, our resort is your gateway to an unforgettable getaway.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Part Time

The Rental Technician Lead is responsible for providing guests with an exceptional rental experience, ensuring safe and proper equipment setup, and assisting with the overall management of the rental shop. This role serves as a key operational and training resource for the rental team and directly supports the Rental Department Supervisor in daily operations, inventory management, and maintaining high standards of safety and efficiency.

The Lead will be a primary point of contact for internal departmental coordination.

• Ensure all rental staff maintain proper certifications and proficiency in equipment testing and record-keeping protocols.
• Implement and enforce industry best practices for binding adjustments, equipment maintenance, and overall shop operations to ensure guest safety and equipment longevity.
• Regularly review rental shop standards to verify store presentation and inventory control goals are being met.
• Work closely with Customer Services, Guest Services, and the Snow sports Director to provide input on scheduling and staffing levels appropriate for daily and group volume.
• Communicate regularly with other departments including lift maintenance, snow sports, tickets, ski patrol, human resources, and marketing.

• Greet guests, ensure accurate completion of rental forms, and provide the proper boot fit and equipment recommendations (ski/board length, binding settings) based on skill level.
• Assist the Rental Department Supervisor with daily operational flow, ensuring efficient and high-quality service during peak periods.
• Maintain cleanliness and organization of the shop, ensuring proper storage and staging of all equipment.
• Facilitate large group volume preparation and execution to the highest standard, participating in weekly departmental and interdepartmental meetings as needed.

• Train and mentor new and existing Rental Technicians on all standard operating procedures (SOPs), including guest interaction, equipment fitting, safety checks, and point-of-sale systems.
• Act as the go-to technical expert on binding set-up, equipment repair, tuning, and waxing techniques, overseeing the quality of work performed by the team.

• Develop and maintain excellent public relations with existing and prospective vendors as a representative of Marquette Mountain.

• Coordinate with the Supervisor to manage inventory audits, loss prevention strategies, and accurate accounting of daily revenues and expenses.
• Perform and oversee the waxing and tuning of Skis/Snowboards and check returned rentals for damage.

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.