Part Time Teller

As a Teller at Embers, you’re more than the first face members see — you’re a trusted part of their financial journey. In this frontline role, you’ll deliver warm, attentive service while handling a wide range of transactional needs. You’ll build relationships through daily interactions, help members with essential services, and contribute to the smooth, secure operation of the branch. Whether you’re making a deposit, answering a question, or solving a small problem that makes a big difference, your work fuels trust and connection across our community.

Marquette Main Branch: 1001 West Baraga Avenue Marquette, MI 49855

• Deliver Everyday Banking Support Process deposits, withdrawals, loan payments, transfers, cashier’s checks, money orders, and more with accuracy, care, and professionalism.
• Ensure Accuracy and Accountability Balance daily transactions, monitor cash totals, and resolve discrepancies promptly to maintain operational excellence and security.
• Provide Knowledgeable Member Support Answer questions, offer guidance, and assist with account updates, safe deposit access, and general inquiries both in-person and over the phone.
• Promote Embers Products and Services Share helpful information and recommend services to strengthen member relationships and support their financial well‑being.
• Uphold Compliance and Confidentiality Adhere to policies and procedures to ensure member privacy, regulatory compliance, and safe handling of all currency and negotiable instruments.
• Create a Warm and Welcoming Atmosphere Help make Embers’ lobbies inviting and friendly spaces where members feel seen, supported, and comfortable engaging in their financial needs.
• Represent Embers in Every Interaction Project professionalism and warmth while delivering the kind of service that keeps members coming back and referring others.
• Other Duties as Assigned Support the team with additional clerical tasks, drive‑up service, night drop, or other responsibilities that ensure smooth branch operations.

• You enjoy connecting with people and being a familiar, trusted face in your community.
• You take pride in accuracy, attention to detail, and delivering consistent service.
• You’re comfortable handling cash and solving problems quickly and kindly.
• You’re excited to learn and share information about financial services.
• You thrive in a team‑focused environment and enjoy supporting your coworkers.
• You’re dependable, professional, and ready to help wherever you’re needed.

• Transactions are completed accurately, efficiently, and with a welcoming attitude.
• Member concerns are resolved promptly and courteously.
• Your drawer balances daily, and discrepancies are rare and well‑documented.
• You contribute to branch goals by promoting services and building relationships.
• Members leave satisfied and confident in their experience with Embers.

Education:

High school diploma or equivalent.

• Previous experience in customer service, retail, or cash handling preferred but not required.
• Familiarity with credit union or financial service operations is a plus—we’ll train the right person.

• Excellent communication and member service skills.
• Solid math and cash‑handling skills.
• Attention to detail and ability to follow procedures accurately.
• Professionalism, demonstrating a professional appearance and attitude.
• Proficiency in digital tools and platforms, including Microsoft Office Suite, Teams, email, and other relevant tools.
• Willingness to assist others and contribute to a positive team environment.

Talking:
Frequent communication required, especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing:
Able to hear average or normal conversations and receive ordinary information.

Average Visual Abilities:
Ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength:
Active work; standing, reaching, kneeling, stooping, bending and manipulating small and large objects most of the time. Requires occasional lifting (>25 lbs).