Field Service Engineer

About the Role

We have an immediate opportunity for an experienced Field Service Engineer in the Michigan area. This is a full-time, field-based position with excellent benefits and growth opportunity. This position will require frequent travel. In this important role, you will utilize knowledge of hardware, software and applications to provide direct service and technical support.

• Troubleshoot and diagnose customer issue, order necessary parts, open case data and take appropriate action to resolve customer issues.
• Serve as primary customer contact related to laser operations including, but not limited to, negotiating outcomes with dissatisfied customers.
• Manage schedule and regularly follow up with customers in territory to ensure customer is optimizing the use of the laser(s).
• Advise customers regarding technical or clinical concerns.
• Manage the territory by scheduling visits based upon identifying customer needs, ensuring they are adequately maintaining laser(s) by conducting care and maintenance in-service training when necessary.
• Provide customers with quick reference guides and ensure that they are properly trained in the proper maintenance/use of laser.
• Support generation of sales through skillful customer interface and partnership with Account Managers.
• Develop and maintain relationships with local Sales Representatives and assist in the consultative sales process for new laser systems by discussing features and benefits of new products & upgrades when in the customer office.
• Sell service contracts, accessories, and software upgrades to customers.
• Advise customers concerning features and benefits of various consumable products to help drive sales & growth.
• Identify areas for product improvements and communication.
• Assist in the preparation and documentation of service bulletins as required.
• Travel to support open territories as needed.
• Ensure all regulatory reporting requirements are adhered to on a timely basis.

• Associate degree (A.
  
  A.) or equivalent from two-year college or technical school or equivalent combination of education and experience.

• You are a self-starter, able to manage your own schedule and have a ‘Make-It-Happen’ attitude.
• You’ve acquired 3-5 years of experience in a diagnostic (field or hospital-based) service environment. Laser experience is highly preferred but not necessary.
• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• You must be able to work in a dental or medical office, as well as in a hospital/healthcare environment; adhere to requirements.
• Work in tight spaces.
• Work in a dynamic and changing environment.
• Lift and/or move up to 50+ pounds.
• Work flexible hours (based on business needs to include overtime, weekends, and travel).

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. We offer extensive hands-on training.

The average annual salary for this position is between $70,000 - $100,000 depending on experience, plus overtime, travel pay, and commission. This role also includes company provided vehicle, cell phone, laptop, tools and equipment needed to perform the job, along with extensive training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, this role can earn additional monthly variable compensation, based on our Field Service Engineer Incentive Program. Employees are eligible to participate in our comprehensive Benefits program, which includes medical, dental, vision, generous PTO, 401k (up to 10% match with instant vesting), FSA / HSA and much more.

* For this position, you must reside in or be willing to relocate to at your own expense to Michigan.