Collections Specialist

Build your best future with the Easy Ice team
- Cool Careers Start Here!

We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. Since our launch in 2009, we’ve been reshaping the industry and continue to expand. As a member of our team, you’ll support restaurants, bars, hospitals, hotels, and other businesses by ensuring they have the ice they need without excessive costs or stress. Easy Ice invests in your professional development and overall quality of life because employee satisfaction is key to our success.

The Collection Specialist is responsible for creating invoices and credit memos and issuing them to customers by all necessary means. This includes ensuring efficient, timely, and accurate payment of accounts, updating customer files, collecting outstanding accounts receivable, resolving customer billing problems, and reducing accounts receivable delinquency.

• Maintain an up-to-date billing system.
• Generate and send out invoices.
• Follow up on, collect, and allocate payments.
• Carry out billing, collection, and reporting activities according to specific deadlines.
• Perform account reconciliations.
• Monitor customer account details for non-payments, delayed payments, and other irregularities.
• Research and resolve payment discrepancies.
• Generate age analysis.
• Review AR aging to ensure compliance.
• Maintain accounts receivable customer files and records.
• Follow established procedures for processing receipts, cash, etc.
• Process credit card payments.
• Prepare bank deposits.
• Investigate and resolve customer queries.
• Process adjustments.
• Develop a recovery system and initiate collection efforts.
• Communicate with customers via phone, email, mail, or in person.
• Collect data and prepare monthly metrics.
• Attend bi-weekly meetings with branch managers.
• Evaluate customer base and communicate results to branch managers.

• Education: High school diploma or GED required; college coursework or degree preferred. Bilingual (Spanish) preferred.
• Experience:
• 2+ years of relevant work experience.
• Knowledge of general accounting principles, bookkeeping procedures, and accounts receivable.
• Track record of interacting and working effectively with others.
• Proficiency with Microsoft Office, especially Excel.
• Other Desired
  
  Skills:
  
  Ability to work independently with minimal supervision while also being a strong team player.
• Comfortable dealing with uncertainty and time pressures.
• Good problem‑solving skills, detail‑oriented, and ability to follow through to conclusion.
• Excellent organizational skills.

• Work primarily in a climate‑controlled environment with minimal safety/health hazard potential.
• Sedentary: sitting, walking, occasional lifting (overhead, waist level), bending, frequent near‑vision use for reading and computer use.
• Extended periods of sitting required.
• Must have sufficient visual acuity to work for prolonged periods on a computer monitor.

Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy‑related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.