Epic Applications Lead – Revenue Cycle

Overview

The Epic Revenue Cycle Applications Lead is responsible for the technical design, implementation, optimization, and ongoing support of Epic revenue cycle applications, with primary ownership of Professional Billing and Claims. This role balances approximately 50% hands-on Epic analyst work and 50% people leadership, providing deep revenue cycle application expertise while leading and developing a high-performing analyst team. The Applications Lead manages and supports Epic analysts working across Professional Billing–related workflows, including charge capture, claims, edits, remittance, follow-up, and revenue integrity processes, while also serving as a hands-on subject matter expert for Professional Billing and Claims configuration, optimization, and upgrades.

This role partners closely with Revenue Cycle, Finance, Compliance, and IT stakeholders to translate billing, reimbursement, and regulatory requirements into scalable, compliant Epic solutions that support accurate billing, timely reimbursement, operational efficiency, and organizational financial performance.

• Minimum of 8 years of experience supporting enterprise healthcare applications, including at least 1 years in a people leadership or lead analyst role, with demonstrated accountability for technical outcomes, operational performance, and team development.
• Extensive hands-on Epic Professional Billing experience in application build, configuration, testing, troubleshooting, and optimization within large-scale healthcare environments, including participation in Epic implementations, major upgrades, payer rule changes, or enterprise-wide revenue cycle enhancements.
• Primary experience supporting Epic Professional Billing and Claims, with deep expertise in charge capture, claim generation, edits, work queues, remittance processing (ERA/EFT), follow-up workflows, fee schedules, and payer-specific rules and reimbursement logic.
• Proven ability to translate complex billing, reimbursement, and regulatory requirements into effective Epic configuration through close partnership with Revenue Cycle, Finance, Revenue Integrity, Coding, Compliance, and operational stakeholders.
• Demonstrated experience leading and mentoring Epic PB analysts, including setting priorities, balancing production support and project work, conducting peer reviews, and supporting professional development and Epic certification maintenance.
• Experience leading or significantly contributing to Epic Professional Billing implementations, major upgrades, platform enhancements, or multi-site rollouts, including planning, execution, go-live support, and post–go-live stabilization.
• Strong hands-on experience with Epic change management, including managing support tickets, coordinating enhancement requests, participating in governance or advisory forums, and adhering to change control, testing, and release management processes.
• Experience collaborating with vendors, clearinghouses, payers, third-party partners, and internal IT teams (Infrastructure, Security, Integration, Data) to support secure claims submission, remittance processing, and downstream financial reporting.
• Active Epic certification in Professional Billing is required, with the ability and willingness to maintain required certifications. Certification in Claims or related revenue cycle modules is strongly preferred.
• Strong communication, analytical, and problem-solving skills, with the ability to lead complex technical discussions, influence decision-making, and communicate effectively with revenue cycle, financial, and technical audiences.

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental’s assessment of the candidate’s knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.

Pay Grade 23. $107,464 - $232,906

• Lead advanced Epic revenue cycle application design, build, and optimization, serving…