Guest Service Supervisor

Guest Service Supervisor - St Louis, MO

We are experts in lifestyle, boutique hotels and restaurants. We elevate our food and beverage to match the quality and sensorial experience of our hotels. We create memories, bring dreams to life, and deliver unmatched perfection around every corner. From the moment of arrival, guests are met with personalized and thoughtful service. This is where you can be yourself and truly succeed.

Join our team of innovators! We are currently hiring a Guest Services Supervisor.

We are experts in lifestyle, boutique hotels and restaurants. We elevate our food and beverage to match the quality and sensorial experience of our hotels. We create memories, bring dreams to life, and deliver unmatched perfection around every corner. From the moment of arrival, guests are met with personalized and thoughtful service. This is where you can be yourself and truly succeed.

Join our team of innovators! We are currently hiring a Guest Services Supervisor.

Le Meriden St. Louis – Clayton is where the creative-minded, the culture seekers, and those who live to savor the moment unlock the destination of St. Louis. This Clayton hotel is more than a typical hotel stay; it is an experience. Located in the epicenter of the chic Clayton business district, minutes from Forest Park, downtown Saint Louis, and WashU, this luxurious hotel celebrates art through an effortless blend of simplicity and comfort with style and detail.

Immerse yourself in the culture and events during our year-round rooftop activations or take yourself on an exquisite culinary journey at our on-site French-inspired restaurant, Café La Vie. Our guests appreciate our thoughtfully designed guest rooms with views of the local area and our world-class amenities, including our state-of-the-art fitness center featuring Peloton. There is no better place to gather than in our over 17,000 square feet of stylish event space.

Join us in this genuine journey while you are in St. Louis – Clayton.

• It’s energizing to create memorable guest experiences every single day.
• It’s inspiring to lead by example and support a team that thrives on service excellence.
• It’s fulfilling to resolve challenges with empathy, professionalism, and efficiency.
• That exceptional guest service is the heart of hospitality and sets the tone for everything else.

• Coaching and motivating a guest service team to consistently exceed expectations.
• Ensuring smooth daily operations at the front desk and other guest touchpoints.
• Responding to guest feedback with urgency, care, and a solutions-focused mindset.
• Collaborating with departments to deliver a seamless, elevated guest journey.
• Upholding brand standards and continually looking for ways to improve service delivery.

• Have 3+ years of experience in guest services or front office operations, with 1–2 years in a supervisory role.
• Are known for your leadership presence, attention to detail, and ability to stay calm under pressure.
• Understand property management systems (e.g., Opera, OnQ) and guest service workflows.
• Are passionate about hospitality and know how to make both guests and team members feel valued.
• Thrive in a dynamic, fast-paced environment and bring a positive, can-do attitude every day.

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.