Technical Analyst

Overview

UP Health System – Marquette is a 222‑bed hospital that houses the region’s only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We provide outreach programs such as annual health and safety fairs and health screenings to keep our community healthy.

Michigan, Marquette

• Health (Medical, Dental, Vision) and 401(k) benefits for full‑time employees
• Competitive paid time off and an extended illness bank package for full‑time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition reimbursement/assistance for qualified applicants
• Opportunities for education and training through partnership with Duke LifePoint Healthcare
• And much more…

Provides support for basic incident and request resolution and reports to the division service desk. Performs initial assessments, triage, research, and resolves basic incidents and requests regarding application software products and/or infrastructure components.

• Enters support requests into the tracking system and assigns ticket numbers.
• Interview customers to determine the nature and scope of the issue and the appropriate response.
• Diagnoses, resolves, and closes customer issues according to service level guidelines for basic incidents and requests.
• Escalates issues to higher‑level technical support or management when necessary.
• Provides end‑user desktop training and minor hardware/peripheral repair as appropriate.
• Supports desktop operating systems and assists with account access, password resets, and user access privileges.
• Provides after‑hours and on‑call support as needed.

• High school diploma or equivalent (Associate’s degree preferred)
• * Years of relevant experience may be substituted for required education.

• Critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.

• Valid driver’s license in the State of Michigan

UP Health System – Marquette is committed to providing equal employment opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veteran’s status, or any other basis protected by applicable federal, state, or local law.

We are an equal‑opportunity and affirmative action employer and value diversity. We actively encourage candidates from minority, female, disabled, and protected veteran backgrounds to apply.

Full‑time, variable shift. 7–10 hours per shift, rotating weekends.