Computer & Network Technician Paid Internship

Overview

Number of Positions Available: 1;
Part-Time Paid Internship or Paid Position

Type of Position: 15-25 hours per week with more hours available in the Multimedia Department.

Compensation: $10/hr

Position

Description:

media

Brew Communications is seeking a student to fill a paid internship position with our company, or an entry‑level professional looking to gain more real world work experience. You should actively apply standards, follow up and complete reports quickly on assignments and the status and progress of repairs and projects. This position must be done in house; there are no remote work opportunities.

Paid training will be provided for anyone willing to learn.

The Successful Candidate: Ideal candidate is a freshman or sophomore in college who can dedicate at least 15-25 hours during the semester and work full-time-ish in the summer. We are looking for a long-term member to join our team. If you apply as an internship, career advancements will likely be available at the end of your internship. If you are hired as an employee, we are looking for someone who can commit to several years with us.

Technical and Operational Scope: The candidate will work with Windows and Linux environments, learn to maintain server infrastructure, and master installation, setup, and troubleshooting of radio industry software and tools—from production tools like Adobe Audition to various radio production, scheduling, trafficking, RDS, and streaming servers and tools.

Disaster Recovery and Compliance: The successful candidate will have the ability to complete preventive, ongoing, and disaster recovery, backup, documentation and reports. This role requires strong system, data protection, recovery skills and a foundational understanding of networking infrastructure with the expectation to learn more about each system.

Security and Infrastructure: Configure, maintain, update, upgrade, repair and recover from incidents related to desktops, laptops, servers, tablets, mobile devices, networks and networking tools. Setup, configure, secure, backup, recover, restore, and maintain FTP, Web (IIS/Apache), databases (MS SQL and MySQL), email servers, streaming servers, and audio archive servers. A variety of cloud-based systems will also be part of the IT infrastructure.

Networking and Security

Skills:

Perform system scripting and shell scripting; configure routers (e.g., Linksys, Cisco) and understand Internet protocols. Configure secure wireless networks; implement firewalls and proxy servers; intrusion detection duties are included.

Role Responsibilities: The Computer Technician provides desktop hardware, software support and quality service to users. Duties include installation and maintenance of computers, drivers, upgrades, software, system updates, networking and peripheral equipment, and associated operational documentation. Work follows policies and procedures with attention to protection of systems from infection, infiltration, hacking and data loss.

Additional typical tasks include packaging/un-packaging, inventory maintenance, assembling computer systems, back-up/restore of user data, installing standard software, and troubleshooting network connections.

Over time, responsibility extends to installation, maintenance, securing, monitoring and repairs to servers, workstations, printers and monitors. Command line scripting and batch scripts may be used; scheduling scripts can be a regular part of the job.

Example of Additional Networking Responsibilities
:

• Proactive monitoring of the health and status of the production network, servers and applications using appropriate monitoring tools
• Provide first-tier support and be a point of escalation for monitoring services
• Create, review, log troubleshooting notes and close network trouble tickets; maintain outage notifications logs and follow escalation procedures; coordinate with ISP
• Assist networked employees in troubleshooting and resolution of issues
• Identify how monitoring tools can improve system performance and report environment trends
• Work with key vendors and escalate problems as necessary while providing alternative workarounds
• Maintain documentation of processes, procedures, troubleshooting guides and change management logs

Additional Computer Tech Responsibilities

• Perform troubleshooting and repairs on computers and peripherals according to standard configuration guidelines
• Review open work orders daily, prioritize tasks, document resolution and close tickets
• Prepare and image drives, clone and install desktops/laptops; install software and configure drivers; set up security and wireless as needed
• Provide desktop technical assistance to System Administration and Network Operations teams as needed
• Perform preventive maintenance and updates of antivirus, OS, security tools, and backups
• Assist with vendor warranty processing and lifecycle replacement tasks
• Manage disposal processes for equipment with secure data erasure documentation
• Maintain physical inventories, supplies and tools; create…