Account Manager - Michigan

Overview

Company Representative responsible for identifying, developing and maintaining sales opportunities and business relationships for an assigned group of customers within a designated territory.

• Develop and maintain strong relationships with key decision-makers and influencers in each customer facility.
• Execute customer visits according to the Territory Plan to strengthen partnerships and identify growth opportunities.
• Provide and coordinate technical support on all essential products and services for customers.
• Follow up on all sales leads in a timely and professional manner.

• Manage sales performance and gross margin targets for all product lines and services as outlined in annual forecasts and territory plans.
• Develop, implement, and maintain comprehensive Customer Account Plans and Territory Plans for assigned accounts.
• Identify and pursue new customer development opportunities within and surrounding the assigned territory.
• Define and execute strategies for target accounts to maximize market penetration.
• Manage territory-specific blanket orders to optimize profitability where applicable.

• Gather necessary information to prepare accurate quotations for customer requests.
• Negotiate premium margins during the quote preparation process to maximize order profitability.
• Follow up on quotation opportunities and document all activity in the contact management system.

• Demonstrate knowledge of and effectively promote the company's unique value proposition (the "Exotic Advantage").
• Identify, document, and validate customer engagement opportunities (C.A.R.E.) as defined in the Territory Plan.
• Submit corrective action plans for territories performing below 90% of sales targets.

• Coordinate with purchasing to identify sourcing solutions for customer requirements.
• Support accounts receivable efforts by facilitating customer communication and payment resolution when requested.
• Participate in resolution of overstock inventory situations where applicable.
• Submit itinerary, call reports, and expense reports in accordance with company policy and procedures.

• Builds customer relationships through appropriate business entertainment within ethical guidelines and in accordance with company code of ethics.
• Documents customer concerns and participates in their timely resolution.
• Participates in joint sales calls with colleagues and suppliers to develop comprehensive account strategies and strengthen customer partnerships.
• Participates in internal and external training programs to enhance product knowledge, sales skills, and industry expertise.
• Participates in corporate onboarding and orientation programs as required.
• Performs other duties as assigned or requested to support team and organizational objectives.

• Bachelor's degree in related area of responsibility (may substitute three (3) years of sales-related work experience).
• Three (3) years of experience in sales-related role—industry specific preferred.
• Previous experience working on a computer—CRM experience preferred.
• Ability to be available for 24-hour customer support.
• Valid driver's license.
• Ability to maintain a vehicle that seats four adults comfortably as well as meeting Exotic standards for cleanliness, safety and insurance compliance.