Lead Field Service Technician

About DSC Communications

DSC Communications is a growing company currently with 5 locations in the Midwest. Our customers are Public Safety, Government, Manufacturing, Mining, Education, Healthcare clients that value safety and innovation. We are a leader in providing Land Mobile Radio Communications, Video Surveillance, Access Control and other Unique Solutions to provide a safer, more productive workplace for our customers. We are seeking qualified candidates who understand the importance of the work we do for our customers

Our ideal candidate Aligns with our Company Core Values:

Passionate – Cares about the work we do and strives to deliver the best

Reliable – Do what you say you will and deliver on the promises made

Adaptive – Makes appropriate adjustments based on the situation in a changing environment

Evolve – Makes the changes and personal investments to excel long-term

The Lead Field Service Technician performs Field Installation, Maintenance, Troubleshooting and Repairs for Land Mobile Radio Systems (LMR) and associated equipment for Public Safety, Manufacturing, Industrial, Agriculture, Education and Hospitality LMR Communications Systems. Working independently and in small teams to ensure customer LMR Systems are operating efficiently and effectively. In addition, the Lead Field Service Technician will act as the primary point of contact/escalation for all service activities at this location.

The lead technician will provide direct leadership, mentoring & manage accountability for all service staff at this location. while collaborating with sales staff & service leads across all company locations and the DSC leadership team.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Installation, troubleshooting, repairs and programming of portable, mobile, and fixed Land Mobile Radio communications systems
• Customer communications and collaboration for effective scheduling, confirmation of fault indications, validation of fault resolution, ensure customer satisfaction
• Documentation of time and work notes for tasks assigned in accordance with internal processes.
• Order parts and materials following internal inventory/purchasing processes
• Consult with Sales team members to assist in new deployment design and labor estimating
• Develop and coordinate routine preventative maintenance schedules on city/county 911

• Mentor and provide on-the-job guidance to other technicians, and new hires, ensuring adherence to DSC standards, safety protocols, and technical best practices
• Serve as a lead technician on multi-technician field projects, coordinating task assignments, sequencing of work, and on-site communication to ensure timely and quality project completion
• Act as a primary point of escalation for complex technical issues in the field, applying advanced troubleshooting skills and coordinating with internal engineering or vendor resources when necessary
• Conduct post-job debriefs with team members to identify lessons learned, knowledge gaps, and process improvement opportunities; communicate findings to team & director of service strategy
• Champion a culture of safety and accountability in the field by modeling compliance with OSHA, NEC, and DSC safety standards and addressing unsafe conditions or behaviors promptly
• Collaborate with the Sales team to scope new deployments, provide technical input for labor estimates, and represent field operations perspectives in pre-sales planning discussions
• Maintain professional and proactive communication with customers during service engagements, serving as the face of DSC on-site and ensuring client confidence in the quality of service delivered

• Basic Electricity and Electronics Theory
• Principles and techniques of Land Mobile Radio systems technology
• Principles and techniques of computer technology, IP and Networking
• Microsoft Windows and Microsoft Office Suite
• National Electrical Code and Construction Codes pertaining to safe and effective equipment installations
• Application and interpretation of DSC policies and procedures as well as local, state, and federal laws and…