Department Assistant

Job Summary:

On the phone or in person, serves visitors by greeting, welcoming, and directing them appropriately. Notifies appropriate personnel of visitor arrival; maintains patient appointments by scheduling appointments for first time visits or follow up care.

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Welcomes clients and helps them feel as comfortable as possible.
• Facilitates the flow of clients by notification of arrival and departure in the electronic scheduling system.
• As appropriate staff, verbally notifies staff when a client arrives for appointment.
• Answers telephone and connects caller with appropriate staff member or takes messages. Answers inquiries regarding services provided.
• Obtains insurance information and basic clinical information for prospective clients. Also verifies insurance coverage.
• Maintains appointment schedules for providers by scheduling new appointments, canceling or rescheduling appointments at client and/or provider request, and re-appointing clients at the end of their visit for upcoming sessions.
• Assists in the collection of co-payments for office visits.
• Monitors physician transcriptions and notifies physicians of outstanding medical record documentation.
• Scans and allocates paper medical record documentation to the appropriate patient medical record.
• Types correspondence from staff.
• Maintains office and waiting area in a professional, uncluttered state.

High school diploma or equivalent.

Ability to perform secretarial office duties. Ability to operate standard office equipment with typing skills of 60 wpm. Familiarity with electronic medical records and electronic scheduling systems. Previous experience in a medical office setting preferred.

Constantly sit, see/visual acuity, bend/twist, talk/hear.

Ability to perform secretarial office duties. Ability to operate standard office equipment with typing skills of 60 wpm. Familiarity with electronic medical records and electronic scheduling systems. Previous experience in a medical office setting preferred.

Marshall, 200 N. Madison, Marshall, MI 49068