IT Service Engineer; Bilingual Mandarin
Job in
Marshall, Calhoun County, Michigan, 49068, USA
Listed on 2026-07-18
Listing for:
Comrise
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
Location:
Marshall, Michigan (Onsite – 5 Days/Week)
Term:
Full-Time | Direct Hire
Compensation:
Up to $120,000 annually (with 13th Month Bonus + Comprehensive Benefits)
A global manufacturing organization is seeking a Bilingual Mandarin IT Service Engineer to support end-user technology, IT infrastructure, and enterprise systems in a fast‑paced operational environment. This position is ideal for an IT professional who enjoys hands‑on technical support, troubleshooting, and collaborating with cross‑functional teams to ensure reliable technology operations.
Business‑level proficiency in Mandarin and English is highly preferred due to the nature of the role involving frequent communication with Mandarin‑speaking clients or partners.
Key Responsibilities- Provide Level 1 and Level 2 technical support for hardware, software, and network‑related issues for onsite and remote users.
- Install, configure, and maintain computer systems, operating systems, software applications, and network devices.
- Diagnose and resolve technical issues while delivering excellent customer service and timely follow‑up.
- Document support requests, troubleshooting steps, and resolutions within ticketing systems.
- Partner with IT team members to improve support processes and implement technology solutions.
- Support IT infrastructure security and ensure compliance with company policies and procedures.
- Manage and track IT assets, including hardware inventory and lifecycle management.
- Deliver end‑user training and guidance on systems, software, and best practices.
- Stay informed of emerging technologies and recommend improvements to enhance IT services.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
- Previous experience or internship in IT support, help desk, desktop support, or a related technical role.
- Strong knowledge of:
Windows 10/11 and Windows Server, Active Directory, Network configuration and troubleshooting, Microsoft Office and Microsoft 365, and Computer hardware and peripheral devices - Excellent analytical, troubleshooting, and problem‑solving skills.
- Ability to manage multiple priorities in a dynamic environment.
- Strong customer service orientation and commitment to user satisfaction.
- Effective verbal and written communication skills in both English and Mandarin
.
- Experience with IT Service Management (ITSM) tools.
- Familiarity with cloud platforms and technologies.
- Understanding of cybersecurity principles and best practices.
- Competitive annual compensation plus a 13th‑month bonus structure.
- Relocation assistance available.
- 15–25 days of Paid Time Off (PTO).
- 401(k) plan with up to a 6% company match.
- Comprehensive medical, dental, and vision insurance plans.
- Benefits eligibility beginning as early as the first day of the month following the hire date.
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