IT Manager, End User Support Specialist, BlueOval Battery Park Michigan

IT Manager

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Ford's legacy of innovation is about to reach new heights. Imagine being on the ground floor of something truly extraordinary. At Blue Oval Battery Park Michigan, we're not just assembling battery systems; we're leading a transformation. As a key member of our start-up team, you'll have a once-in-a-lifetime opportunity to launch a state-of-the-art manufacturing facility from the ground up. Imagine: you, at the forefront of the electrification movement, helping to bring the next generation of vehicles to driveways, job sites and highways everywhere.

At Blue Oval Battery Park Michigan, you will...

• use your entrepreneurial skills and team mindset to come up with data-driven solutions
• build and lead an agile team to deliver the advanced technology that drives the future
• create a culture of trust, encourage diversity of thought and foster leadership in others
• be part of the historic transformation of the automotive industry

In this position... We're searching for an experienced and proactive IT Manager to build and lead the IT infrastructure and support for our new location. This is a unique opportunity to shape the technology foundation for both our office and manufacturing environments. Your hands-on technical skills and leadership will be key to ensuring our systems are not only robust and secure but also perfectly aligned with our production goals and business objectives.

What you'll do...

Infrastructure and Operations Management:

• Maintain site infrastructure:
  Oversee and maintain all local IT infrastructure, including servers, networks (LAN/WAN, Wi-Fi), workstations, and security systems.
• Manage production technology:
  Provide support for IT-connected manufacturing systems, such as Manufacturing Execution Systems (MES), ERP and other IoT (Internet of Things) devices on the shop floor.
• Ensure availability and continuity:
  Implement disaster recovery, business continuity and escalation plans to minimize downtime and ensure continuous availability of critical production IT services.
• Oversee daily IT functions:
  Monitor system performance and uptime, manage help desk workflows, and handle daily IT support and service delivery

Monitoring and security:

• Monitor IT systems:
  Track operational data and monitor systems for performance, reliability, and efficiency to ensure production targets are met.
• Enforce cybersecurity:
  Implement and enforce corporate cybersecurity policies to protect sensitive company data and systems. This includes monitoring for threats and ensuring data backups.
• Conduct system audits:
  Run regular system audits to ensure compliance with IT policies, licensing, and security standards.
• Ensure compliance:
  Adhere to relevant industry regulations and internal company policies, especially those related to data integrity and electronic records in specific industries like pharmaceuticals or defense.
• Align with corporate strategy:
  Act as the liaison between the local site and other IT functions, ensuring that local technology initiatives and policies align with enterprise-wide strategies.
• Manage IT budget:
  Assist in planning and managing the local IT budget for new equipment, software, and operational expenses.
• Manage vendors:
  Coordinate with external vendors and service providers to negotiate contracts, manage relationships, and ensure service level agreements (SLAs) are met.

Support and Continuous Improvement:

• Coordinate technical support:
  Coordinate onsite helpdesk groups responsible for employees support, troubleshooting hardware, software, and network issues.
• Optimize processes:
  Identify opportunities for process improvement, automation, and system upgrades to enhance efficiency and productivity.
• Document procedures:
  Create and maintain documentation for systems, processes, configurations, and disaster recovery plans.

Candidates must possess full flexibility and a readiness to consistently work across all…