SAP Developer

SAP L1 Production Support Specialist

Work Arrangement: 3 Days Onsite

Blue Oval Battery Park Michigan (BOBM) is a Ford manufacturing facility helping power the next generation of Ford vehicles. The SAP L1 Production Support Specialist will serve as the primary coordinator for SAP S/4

HANA Public Cloud production support activities across multiple business functions. This role is responsible for driving issue resolution, coordinating cross-functional support efforts, maintaining operational visibility, and ensuring business continuity across Finance, Master Data Management (MDM), Purchasing, HR, Supply Chain Collaboration, Warehouse Operations, ASN, and Banking work streams.

This position offers the opportunity to work in a fast-paced manufacturing environment supporting a large-scale SAP ecosystem while developing expertise in production support, project coordination, stakeholder management, and SAP cloud operations.

• L1 Production Support & Incident Management
  • Serve as the primary point of contact for BOBM IT Level 1 support activities within the SAP S/4
    
    HANA production environment.
  • Manage end-to-end support processes using JIRA, Service Now, and SAP Cloud ALM (CALM).
  • Prioritize incidents based on severity and business impact while ensuring SLA compliance.
  • Coordinate escalations to L2 and L3 support teams and provide comprehensive issue documentation, including root cause analysis.
  • Monitor ticket backlogs and drive timely resolution of production issues.
  • Develop and maintain incident management dashboards, scorecards, and support performance metrics.
  • Analyze trends, identify recurring issues, and communicate support metrics to stakeholders.
• Finance & Integration Support
  • Support month‑end financial close activities, including:
    Intercompany transactions Banking and treasury processes Accounting operations Wall Street, Backline, MICS, Vertex, and Monex integrations Assist with SAP integration initiatives involving:
    Master Data Management (MDM) Purchasing and supplier interfaces API and middleware integrations Advance Shipping Notice (ASN) processes
  • Support SAP S/4
    
    HANA Public Cloud Identity and Access Governance activities, including:
    User provisioning Deprovisioning Access modifications and role management
• Training & User Enablement
  • Coordinate SAP training activities across BOBM business work streams.
  • Track training certifications and user readiness metrics.
  • Ensure training materials and job aids are current and accessible.
  • Schedule and coordinate training sessions as needed.
  • Develop dashboards and reporting to measure training completion and effectiveness.

• SAP ERP
• SAP S/4
  
  HANA
• SAP Public Cloud
• Production Support
• Incident Management
• JIRA
• Service Now
• SAP Cloud ALM (CALM)
• API Integration
• Change Management
• Java

• SAP Activate methodology experience.
• Project Management certification (PMP or equivalent).
• SAP certifications in:
  Security GRC FICO S/4
  
  HANA.
• Related SAP modules.
• Experience with ITIL-based Incident, Problem, and Change Management frameworks.
• Familiarity with automotive or battery manufacturing operations.

• SAP & Production Support 5+ years of hands‑on SAP ERP/SAP S/4
  
  HANA experience.
• Experience supporting SAP production environments, including incident management and issue resolution.
• Proven experience utilizing SAP Cloud ALM (CALM), Service Now, and JIRA for support workflows, ticket management, and incident tracking.
• Cloud Experience Participation in at least one full lifecycle SAP S/4
  
  HANA Public Cloud implementation.
• Project & Program Management 10+ years of experience leading and coordinating complex IT initiatives, including planning, execution, and delivery of technology projects.
• Reporting & Analytics Experience developing dashboards, scorecards, KPIs, and operational reporting to provide visibility into support performance and project health.
• Functional & Technical Knowledge Accounting and financial operations Treasury and banking processes Master Data Management (MDM) Purchasing and supplier integrations API and interface management ASN processes Middleware platforms and integrations
• Professional Skills Strong stakeholder management and…