Administrative Associate

Reports To: Marketing & Development Coordinator

Shift: Full-Time, Monday-Friday, 8am-4pm

Pay: $17-20/hour, dependent upon experience

The Administrative Associate is the welcoming heartbeat of Prairie Home Hospice's administrative office. This position helps keep daily operations smooth, organized, and connected while creating a warm and professional experience for visitors, families, volunteers, and staff.

Through front desk support, volunteer coordination, donation tracking, event assistance, and other essential administrative duties, the Administrative Associate strengthens Prairie Home Hospice's ability to serve patients, families, and the community with compassion.

• Welcome visitors and provide a warm, professional first impression.
• Answer and direct incoming telephone calls.
• Assist staff with administrative needs and general office support.
• Maintain an organized, efficient, and professional front office environment.

• Receive, sort, and distribute incoming mail and prepare outgoing mail.
• Assist volunteers with questions, schedules, and administrative needs.
• Track donations and maintain accurate related records.
• Coordinate patient birthday and anniversary acknowledgments and celebrations.
• Maintain organized filing and recordkeeping systems.
• Perform general clerical and administrative duties that support daily operations.
• Assist with recruiting volunteers for patient support, hospice house activities, community events, and other organizational needs.
• Orient and train new volunteers.
• Coordinate volunteer schedules and assignments.
• Communicate with volunteers regarding opportunities, expectations, and scheduling needs.
• Maintain complete and accurate volunteer records.

• Assist with event and fundraising mailings.
• Provide administrative and logistical support for community events and fundraising activities.
• Help prepare materials, organize information, and complete follow-up tasks.
• Support efforts that strengthen Prairie Home Hospice's presence and relationships within the community.

• Participate in staff meetings and organizational activities.
• Complete all required training and education.
• Communicate respectfully and effectively with staff, volunteers, patients, families, and community members.
• Contribute to a positive, supportive, and collaborative workplace.
• Perform additional duties as assigned to support organizational operations.

• A warm, welcoming, and professional presence.
• Strong organizational and communication skills.
• The ability to manage multiple tasks with accuracy, care, and attention to detail.
• A team-first mindset and willingness to assist wherever needed.
• A commitment to compassionate service and Prairie Home Hospice's mission.
• The ability to interact respectfully and professionally with patients, families, volunteers, staff, and members of the community.

The Administrative Associate strengthens every part of Prairie Home Hospice-from patient support and volunteer engagement to staff operations and community relationships. By keeping the administrative office organized and connected, this position helps ensure that families, volunteers, visitors, and staff feel welcomed, supported, and valued.

At Prairie Home Hospice, we believe the highest quality of care for our patients and their families is achieved through strong teamwork. While each staff member and volunteer has a defined primary role, everyone shares a collective responsibility to support one another in ways that strengthen the team and enhance the services we provide.

All employees are expected to foster a positive, collaborative work environment. As the needs of the organization evolve, responsibilities may be adjusted accordingly.

Prairie Home Hospice and Community Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.