Collections Manager

Position: Collections Manager 1
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

* We're seeking an individual to join our Equipment Finance Core Collections team who has Operation Management experience. You will work a hybrid working model from our Marshall or West Side Flats, St. Paul, MN location. At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.

We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at-all from Day One.

Main Functions

* Leading a team of EF Servicing Team members.

* Showing versatility and excellent time management.

* Responsible for training, coaching and mentoring team members.

* Provides high quality customer service by responding to telephone inquiries, requests and problems, as needed.

* Researches, analyzes, and provides solutions that meet the customer's needs.

* Testing as needed in the UAT environment with EF applications and customer online portal

* Lead through process improvements and transformation

* Engage with team members and handle customer escalations.

* Work additional projects as assigned.

* Strong communication skills.

* Ability to collaborate within team as well as with other areas of the organization.

* Strong ability to escalate concerns timely and effectively.

* Desire to develop a strong team to meet organization objectives.

* Proactively identify new and better ways of working.

* Positive outlook and good interpersonal skills.

Basic Qualifications

* High school diploma or equivalent

* Typically, five or more years of relevant experience

Preferred Skills/Experience

* In-depth knowledge of concepts, practices, policies and procedures of banking products and services

* Effective telephone and interpersonal skills

* Strong problem-solving and negotiation skills

* Ability to handle difficult customer calls

* Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

* Ability to identify and resolve/escalate problems

* Good time management skills

* Strong communication skills.

* Desire to lead a team of individual with a common goal

Schedule is M-F 8am- 5pm

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week in the Marshall hub and the flexibility to work outside the office location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

* Healthcare (medical, dental, vision)

* Basic term and optional term life insurance

* Short-term and long-term disability

* Pregnancy disability and parental leave

* 401(k) and employer-funded retirement plan

* Paid vacation (from two to five weeks depending on salary grade and tenure)

* Up to 11 paid holiday opportunities

* Adoption assistance

* Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary,…