Operations Processor

Position: Operations Processor 5
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

Operations Processor 5 within Cash Applications is an experienced individual contributor responsible for processing and resolving moderately complex operational transactions with a high degree of accuracy, timeliness, and risk awareness.

This role serves as a key contributor to operational stability by independently managing exception work, applying sound judgment within established procedures, and supporting consistent service levels across payment posting, reconciliation, and reporting functions.

The position requires strong attention to detail, problem-solving skills, and the ability to work independently in a fast-paced, high-volume environment.

Key Responsibilities

* Process daily cash application transactions.

o Checks received via mail

o Lockbox online payments

o Electronic payments - monitoring email box and preparation of application instructions for ACH credits & Wires

o End of Lease payments

o Resolve exception batches

o Review ACH Debit Authorization forms for completeness and activation

o Monitor and resolve payments in the CAT system

* Monitoring shared email boxes - responding to and resolving inquiries

* Complete morning and end of day balancing activities

* Conducts research on discrepancies and makes appropriate corrections or adjustments

* Ensure accuracy, completeness, and timeliness of all work, meeting quality standards and service level expectations

* Support testing or implementation of process or system changes as needed

* Participate in process improvement efforts, reporting enhancements, or workflow updates

* Collaborate with other U.S. Bank business lines on misdirected payments

* Identify recurring issues, inefficiencies, or process gaps and escalate findings

* Support cross-training efforts to maintain operational coverage and flexibility

Basic Qualifications

* High school diploma or equivalent

* Four years or more of operations services related work experience

Preferred Skills/Experience

* 3-5+ years of experience in financial operations, cash applications, or related processing environment

* Demonstrated ability to process transactions accurately in a high-volume environment

* Experience in cash applications or leasing/financial services operations

* Proven ability to research and resolve exceptions independently

* Strong critical thinking and problem-solving skills applied to transactions and discrepancy resolutions

* Ability to interpret procedures and apply judgment in non-routine scenarios

* Strong attention to detail with a high degree of accuracy

* Ability to prioritize and manage workload independently in a deadline-driven environment

* Effective verbal and written communication skills

* Experience working across multiple systems and operational workflows

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

* Healthcare (medical, dental, vision)

* Basic term and optional term life insurance

* Short-term and long-term disability

* Pregnancy disability and parental leave

* 401(k) and employer-funded retirement plan

* Paid vacation (from two to five weeks depending on salary grade and tenure)

* Up to 11 paid holiday opportunities

* Adoption assistance

* Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about…