Universal Banker, Intermediate

• Provide prompt, courteous and quality customer service to support customers’ banking needs by completing a variety of teller transactions
• Execute financial transactions as requested, recognizing red flags regarding fraud and scams
• Complete teller functions including but not limited to receiving checks and cash for deposits, verifying cash and endorsements, issuing receipts, cashier’s checks, cashing checks and paying out funds on upon verification of signature and balance, balancing of cash drawer and maintaining established cash level
• Assist customers with account changes or inquiries as well as any issues or questions
• Maintain knowledge of, identify and recommend bank products and services to fulfill customer needs
• Comply with Minnwest Bank policies and procedures as well as state and federal banking laws and regulations
• Travel to various branches to provide staffing coverage due to unexpected illnesses, etc. and occasional travel to the Minnwest Bank Training Center in Eagan, MN for Universal Banker Training

• High school diploma
• 1 year of cash handling and customer service experience or successful completion business and fiduciary account training
• Basic reading, writing and mathematical skills
• Ability to communicate with customers and coworkers in a clear, effective and professional manner
• Willing to continuously learn and grow within the organization
• 1 to 2 years of consumer and business account openings, closings, and maintenance (preferred)
• 2-year associate degree (preferred)
• Ability to multi-task, be organized, effective time management skills, and ability to communicate with customers in a professional manner (preferred)

Demonstrates expertise in customer service and cash handling, with a strong understanding of banking transactions and compliance with regulations. Capable of effectively managing customer inquiries and promoting bank products to meet client needs.

• Customer Service Experience
• Cash Handling Skills
• Knowledge of Banking Regulations
• Account Management
• Effective Communication

• Teller Transactions
• Cash Drawer Balancing
• Fraud Detection
• Account Openings and Closings
• Mathematical Skills

• Organizational Skills
• Time Management
• Professional Communication
• Multi-tasking
• Willingness to Learn

• High School Diploma
• Associate Degree (Preferred)

• Banking Policies
• Customer Banking Needs
• Minnwest Bank Procedures
• Fiduciary Account Training
• Consumer and Business Accounts