HBC Clerk

Job Description

Job Title: HBC Clerk

Department: HBC

FLSA: Non-Exempt

General Function: As an HBC Clerk, you will rotate, face, and replenish merchandise. You will review department status for cleanliness, product quality, and quantity, and provide courteous, friendly, and efficient customer service to customers and team members.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations: Accountable and reports to District Store Director;
Store Manager;
Assistant Managers of Health Wellness Home, Store Operations, and Perishables;
Fashion/Beauty/Basin Director;
Basin Department Manager.

Primary Duties And Responsibilities:

• Provide prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner throughout the store.
• Make an effort to learn customers’ names and address them by name whenever possible. Assist customers by escorting them to desired products, securing out-of-reach items, loading or unloading heavy items, noting suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answer the telephone promptly and provide friendly, helpful service to callers. Work with colleagues as a team to ensure customer satisfaction and a pleasant work environment.
• Rotate, face, and replenish merchandise and ensure the highest quality standards are met. Review department status for cleanliness, product quality, and quantity.
• Check in products, put products away, and may review invoices.
• Assist with inventory as requested.
• Maintain displays in the department and throughout the store.
• Order product when asked by supervisor.
• Maintain strict adherence to department and company guidelines related to personal hygiene and dress.
• Adhere to company policies and individual store guidelines.
• Report to work when scheduled and on time.

Secondary

Duties And Responsibilities:

• Build displays as needed.
• Assist in other areas of the store as needed.
• Perform other job-related duties and special projects as required.

Knowledge, Skills, Abilities, And Worker Characteristics:

• Ability to follow written, verbal, or diagrammatic instructions.
• Ability to add, subtract, multiply, and divide whole numbers.
• Ability to understand and follow verbal or demonstrated instructions; write identifying information for requests or supplies orally or in writing.

Education And Experience: Less than high school and over six months up to one year of similar or related experience.

Supervisory Responsibilities: None.

Physical Requirements:

• Physically able to exert up to 50 pounds of force occasionally; up to 20 pounds frequently; up to 10 pounds constantly to move objects.
• Visual requirements include clarity of vision at a distance of 20 inches or less, depth perception, and color vision.
• Ability to perform climbing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

Working Conditions: Continuously exposed to dust and noise. Fast-paced work environment with significant pressure.

Equipment Used To Perform Job: Ladder, C.A.R.S. ordering system, Computer, Register system, Box cutter, Scissors, Hammer, Screwdriver, and Produce cart.

Financial Responsibility: None.

Contacts: Has daily contact with store personnel, customers, and the general public.

Confidentiality: None.

The anticipated hourly starting wage for this position is $11.41 to $14.00 depending on experience.

Employment is contingent upon the successful completion of a pre employment drug screen.