Client Relationship Consultant ; Banker - Schwan's - Marshall, MN

Job Overview

Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in‑person, by appointment, and virtually to provide the best possible counsel while adapting a digital‑first mindset.

• Build relationships with customers across multiple channels to assess and attend to their banking needs.
• Obtain and process customer and account information, demonstrating and educating clients on available deposit and loan products.
• Recommend solutions based on each customer’s unique goals and needs.
• Proactively outreach, follow up, and learn about clients’ financial needs and channel preferences.
• Maintain a working knowledge of consumer and business banking products and services, including digital products.
• Provide a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develop collaborative partnerships with branch team members to best serve clients.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Proactively educate clients on emerging and self‑service digital products to assist with their financial needs.
• Leverage available resources and technologies to optimize the client experience and serve clients with operational excellence and accuracy.
• Comply with all NMLS registration requirements under the S.A.F.E. Act of 2008 and Regulation Z, including completing required background and credit checks.

• High school diploma or equivalent.
• Typically has a minimum three to four years of job‑related retail banking experience or a combination of experience and commensurate training.
• Must have National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.
• Ability to meet and maintain required NMLS criminal background and credit record standards.

• Proven ability to build and foster relationships with clients through proactive outreach and follow‑up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures, and support systems.
• Strong customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self‑service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital‑first mindset.
• Demonstrated competence in making appropriate recommendations that meet customers’ needs both reactively and proactively.
• Experience in the financial services industry preferred.

• Health care: medical, dental, vision.
• Basic life insurance and optional term life insurance.
• Short‑term and long‑term disability.
• Pregnancy disability and parental leave.
• 401(k) and employer‑funded retirement plan.
• Paid vacation (two to five weeks depending on salary grade and tenure).
• Up to 11 paid holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law.
• Pay Range: $20.00 – $23.00 per hour.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.