Business Process​/Analyst

Description

Under the general direction of the Chief Operations Officer, the position of Business Process/ Analyst is responsible for analyzing, designing, improving, and implementing business processes, systems, and operational workflows. This role partners with business stakeholders, project teams, and technology resources to identify opportunities for increased efficiency, support organizational initiatives, and ensure successful implementation of new products, services, systems, and processes. Must be able to see the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives.

• Document workflows, procedures, and business requirements
• Collect, validate, and analyze data to support business initiatives
• Support testing, implementation, and maintenance of business process solutions
• Assist with troubleshooting processes, reporting, and system-related issues
• Collaborate with business and technical teams to support organizational goals.
• Analyze current business process and workflows to identify inefficiencies, risks and improvement opportunities
• Ability to effectively troubleshoot problems and take a proactive approach in issue resolution
• Ability to always respond effectively to inquiries from internal team members and customers and demonstration of excellence in customer service
• Working knowledge of how BPM, CRM, BI, Nintex, RPA, and M365 tools operate
• Knowledge of process mapping and business process reengineering
• Ability to work effectively in a team environment as well as accomplish work assignments under minimal supervision and tight schedules
• Strong analytical background, be a problem solver and have excellent diagramming skills
• Strong written and oral communication skills: must be able to convey complex concepts in a clear and concise manner
• Ability to manage multiple priorities and meet deadlines
• Other duties as assigned