Customer Care Specialist
Job in
Marshall, Saline County, Missouri, 65340, USA
Listed on 2026-09-09
Listing for:
Wood & Huston Bank
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
CUSTOMER CARE SPECIALIST I
Location:
Marshall
Reports to:
Customer Care Supervisor
The position of Customer Care Specialist is a full-time job with high customer exposure via digital channels not limited to telephone calls and online chats while ensuring the customer feels supported and valued.
ESSENTIAL FUNCTIONS- Handling a high volume of in-bound customer service calls and online chats in a positive and professional manner
- Recommend products and services to meet customer needs
- Submitting address, phone number, and email changes
- Processing telephone transfers and loan payments
- Check ordering
- Assist customers with digital banking needs by troubleshooting solutions based on customer situation
- Assist customers with potential fraud situations; help protect and prevent fraud from occurring through proper verification
- Provide bank documents based on customer requests
- Utilize software, databases, and supporting tools in researching customer inquiries to provide answers and solutions
- Other customer service duties such as account reconciliation, bill pay support, EFT card support, quote rates, safety deposit box payments, etc.
- Handling customer service complaints or situations and diffusing angry customers through effective problem solving
- Maintain up to date job knowledge
- Follow policies and procedures; complete administrative tasks correctly and on time; support the Bank’s goals and values
- By virtue of workflow may be required to perform other duties as assigned
SKILLS AND ABILITIES
- Positive, upbeat, friendly attitude
- Good written and oral communication skills
- Ability to recognize and respond to internal and external customer needs
- Ability to explain bank products and services to sell and cross-sell products and respond to customer inquiries
- Detail oriented and accurate
- Strong time management, phone etiquette, and follow-up skills
- Problem solve and manage tasks independently
- Complaint handling ability
- Ability to work cooperatively with other employees; be a team player in a fast-paced environment
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×