Call Center Outbound Business Account Representative

Employer Industry: Telecommunications

• Medical, dental, and vision plans start upon employment
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) with 100% company match after 1 year of service, up to 5% of eligible compensation
• Tuition reimbursement up to $5,250 in the first year
• Opportunities for advancement within a collaborative work environment
• Annual community support initiatives and associate recognition programs

• Follow up with current customers to ensure satisfaction and upsell services based on their needs
• Make outbound calls to potential business customers to present communication packages
• Provide high-level customer service by accurately entering customer data into the Sales Force system
• Use product knowledge to assist customers with inquiries and demonstrate the value of switching services

• Minimum of three to six months of related experience and/or training
• Previous outbound telemarketing experience in a call center is preferred
• Proactive approach to problem-solving and encouraging customer commitment
• Outgoing personality with the ability to direct conversations and close sales
• Associate's degree or higher is preferred

• Experience in a customer-facing sales role
• Familiarity with Sales Force or similar CRM systems
• Strong interpersonal and communication skills
• Ability to adapt to changing customer needs and provide tailored solutions
• Experience in the telecommunications industry

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