Lead Technician

Job Description

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means a thriving career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

Join Sparklight as a Lead Technician and use your talents to make a meaningful impact with your team and the more than 900,000 residential and business customers we serve in over 26 states. The Lead Technician performs commercial and residential installations, completes repairs, terminates service, and relocates existing equipment. Uses electronic equipment to troubleshoot, diagnose and complete all repairs in the HFC network.

Serves as a role model/mentor and provides leadership in the areas of installation, HFC network maintenance, and overall performance.

• Performs all essential duties and responsibilities of the Senior Field Technician at least 50% of the time.
• Uses electronic test equipment to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer‑owned equipment to the output.
• Trains new Field and Senior Field Technicians.
• Trains Lead Technicians as directed by Technical Operations Manager.
• Inspects and evaluates completed field work.

• One year certificate from college or technical school; or three to four years related experience and/or training; or equivalent combination of education and experience.
• Must successfully complete Leadership and Supervisory Skills course within one year of becoming Lead Technician.
• Must have successfully completed all Cable One Technical Training Center courses through Senior Field Technician and Advanced Technician if applicable.
• Valid driver’s license with a good driving record.
• Ability to work a variable schedule and occasional travel.

• Committed – values each customer and works hard to keep their business and support communities.
• Helpful – delivers support in the ways most useful to customers and addresses needs with expertise, respect, and empathy.
• Proactive – understands what customers need and actively works to make their relationship seamless, easy, and rewarding.
• Personal – knows customers well and tailors communications and interactions to address their needs and expectations.

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) – 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

• Tuition reimbursement (up to $5,250 in first year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe in individual and unique talents, backgrounds, and perspectives that create a strong, unstoppable force. “Stronger Together” is not just a verbal cue; it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.