Field Operations Supervisor

Job Overview

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. We are looking for a Field Tech Supervisor responsible for supervising a team of Field Technicians in providing service and installation, analyzing operations and performance to ensure operational efficiencies, productivity improvement, work quality, and customer satisfaction.

• Supervises all levels of Field, System, and Advanced Technicians.
• Oversees training for field personnel.
• Distributes and reviews work assignments of Lead Technicians.
• May fulfill duties of Lead Technicians or Advanced Technicians as needed, including installing and servicing Cable One’s products to the public.
• Performs after‑hours network stand‑by, troubleshooting and repair.
• Inspects and evaluates completed field work for conformance with Cable One Technical Training Center (TTC) standards and current Cable One engineering and safety practices.

• Demonstrated ability to perform all duties and responsibilities of an Advanced Lead Technician.
• Proven team‑leader ability.
• Valid driver’s license in the state of employment.
• Team player, self‑motivated, good communication, technical and public‑relations skills.
• Ability to operate power tools and hand tools safely.
• Willingness to work in all seasons and on regularly scheduled weekends.

• Committed – values each customer and works hard to support our communities.
• Helpful – delivers support in ways that are most useful to customers.
• Proactive – understands customers’ needs and actively makes the relationship seamless and rewarding.
• Personal – knows customers well and tailors communication to their needs and expectations.

• Medical, dental, and vision plans – start when you start.
• Life insurance (self, spouse, children).
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) – 100% company match after 1 year of service, up to 5% of eligible compensation.
• Group Legal plan with Identity Theft Protection.

• Tuition reimbursement (up to $5,250 in year one).
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs.
• Advancement opportunities.
• Collaborative work environment.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.