Customer Service Representative

Overview

Job Title: Customer Service Representative

Employer: Farmers Savings Bank

Location: Marshalltown

Farmers Savings Bank is looking for a part-time customer service representative who can assist customers in a prompt, courteous and friendly manner. Duties include processing a variety of financial transactions accurately and efficiently and answering customer inquiries both in person and over the phone while maintaining a working knowledge of branch operational procedures, bank product and bank services.

• Maintain a cash drawer, process a variety of financial transactions accurately and efficiently.
• Handle customer inquiries and assist others in the department as necessary.
• Enhance the image of the bank with prompt, courteous, and friendly service.

• Cash handling experience (bank teller, grocery or retail checkout, etc.)
• The desire to work with customers
• Proficiency in the use of Microsoft Word/Excel or similar software
• Proficiency in verbal and written English
• Position requires attention to detail and a high degree of accuracy.
• Excellent verbal and written communications skills are required, with the ability to resolve problems and make decisions with limited supervision.
• Must be able to multitask and prioritize multiple responsibilities.
• A minimum of six months of customer service experience and cash handling is preferred.
• The ability to speak/interpret Spanish is a plus.

Further information/application process contact: