Team Lead, Customer Service​/HelpDesk

Job Summary Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club.

Essential Duties and Responsibilities Assist in recruiting, hiring, training and developing staff.

Assist in member service oversight making sure all staff are providing great customer experience at all times.

Very involved in all front desk related tasks

Great/meet potential members and provide gym tour Assist to facilitate member service issues and questions.

Assist with staff management and provide backup support to Club Manager as needed.

Assist overseeing cleanliness and appearance of gym Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions.

Assist in ordering supplies, keeping inventory and tracking reports as needed.

Essential Behavior Requirements Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.

Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.

Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications High school diploma

Strong customer service skills

Strong communication, organizational and leadership skills

Basic computer proficiency

Physical Demands Standing and walking at least 75% of the shift

Talking in person or on the phone at least 75% of the shift

Must be able to lift up to 50 lbs less than 30% of the time
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