Teller, Customer Service​/HelpDesk

A Teller is responsible for assisting customers with processing a variety of transactions, answering questions and concerns, while developing relationships with existing and prospective customers through consistent delivery of customer service.

List of

Job Duties:

• Greet customers and answer phones, directing customers to the appropriate employee for assistance.
• Provide consistent delivery of customer service to maximize customer satisfaction and retention by providing accurate information, building rapport, and processing all transactions efficiently and accurately.
• Answer incoming phone calls, directly handle and/or research routine requests, questions, and concerns, or determine appropriate employee to transfer call to.
• Balance daily work, ATM, night drop, vault, and coin machine within given time frame and properly follow operation policies and procedures.
• Assist other departments with performing administrative tasks.

Required Experience and/or

Knowledge, Skills and Abilities:

• High School diploma or equivalent
• Previous cash handling and customer service experience preferred.
• Strong knowledge of Microsoft Windows Operating System and Office applications.
• Possess strong time management skills.
• Well organized, accurate and detail oriented.
• Ability to work under pressure and multi-task.
• Excellent verbal, non-verbal, and written communication skills.