Temporary Level 1 IT Help Desk Agent

Temporary Level 1 IT Help Desk Agent (July - December)

Location:

Marshalltown, IA or Naperville, IL (In-Office)

Duration:
July – December (with potential for conversion to full-time)

Salary Range: $17 – $20/hour

Schedule:

Monday – Friday (Day or Evening Shift, must be flexible enough to cover either)

Mechdyne is seeking a motivated and customer-focused Temporary Level 1 IT Help Desk Agent to join our team. This full‑time, contract role will run from July through December, with the opportunity for permanent conversion based on performance and business needs.

In this position, you’ll serve as the first point of contact for technical support, assisting users with a wide range of IT‑related issues while delivering exceptional customer service.

• Provide first-level technical support via phone, email, and ticketing systems
• Troubleshoot and resolve basic hardware, software, and network issues
• Log, track, and manage incidents and service requests
• Escalate complex issues to higher-level support teams as needed
• Follow standard operating procedures and maintain accurate documentation
• Deliver a positive and professional customer experience with every interaction

This role requires flexibility to support one of two shifts:

• Shift Option 1: 7:00 AM – 3:00 PM CT
• Shift Option 2: 2:00 PM – 10:30 PM CT

• Strong communication and customer service skills
• Basic knowledge of:
  • Windows operating systems
  • Microsoft Office applications
• Ability to troubleshoot technical issues in a fast‑paced environment
• Strong problem‑solving skills and attention to detail
• Previous help desk or customer support experience is a plus
• This is an in‑office position that can be based in either:
  • Marshalltown, Iowa
  • Naperville, Illinois
• Collaborative team environment with hands‑on training and support

• Opportunity to gain hands‑on IT support experience
• Potential for full‑time conversion at the end of the contract
• Supportive team environment with professional development opportunities

Mechdyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Mechdyne will only employ those who are legally authorized to work in the United States.

Note:

This is not a position for which non‑US work visa sponsorship will be provided.

Salary Range: $17 - $21 per hour depending on experience and qualifications.