Counter Associate

Counter Associate

Job Type: Full‑time

A Counter Associate/Representative at PSE Group performs customer service activities within a store environment, sells product to walk‑in customers and proactively calls preferred end‑user customers. The role focuses heavily on automotive and specialty coatings and related products and equipment.

• Perform customer service activities including receiving and entering telephone orders, answering questions, and tracking order status and product shipments.
• Serve counter sales to in‑store customers.
• Mix paint and prepare customer orders for delivery or pick‑up.
• Reconcile inventory and stock merchandise in the store.
• Provide sales support to outside sales team.
• Maintain customer records and files, including accurate account setup and pricing.
• Prepare paint orders, including mixing with standard formulas and custom formulas.
• Clean and maintain all areas and equipment as assigned; ensure maintenance of mixing equipment as needed.
• Conduct service in a professional manner to meet customer quality and service expectations.
• Maintain Color Room records including non‑conformance reports, tint usage, can usage, mis‑tints, etc., and perform necessary inventory transfers.
• Assist with inside customer service as needed, including servicing customers and/or processing their orders.
• Answer incoming telephone calls in a professional manner, answer all inquiries, and take customer orders.
• Properly dispose of waste materials and products in compliance with company and governmental regulations.

• Full knowledge to perform duties of other role functions as assigned.

• High School Diploma or GED required.
• 1+ year of experience in customer service, inside sales, or counter sales preferred.
• Strong customer service skills and ability to work as a team player.
• Clean driving record and valid driver’s license.
• Ability to lift at least 50 lbs.
• Tolerable to the smell of paint.
• Candidates must submit to a drug screen and meet acceptable Motor Vehicle Report requirements upon hiring.

• 401(k) program with company match.
• Medical, Dental, and Vision coverage.
• Company‑paid life and disability insurance.
• Competitive compensation program.
• Weekends off; weekday schedule 8 am–5 pm.
• 3 weeks paid time off.
• Career advancement opportunities.

We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Retirees are encouraged to apply.