Assistant Store Manager; Store

Essential Job Duties and Responsibilities

• Provide best‑in‑class guest service: promptly greet guests; respond to questions and concerns quickly, effectively, and courteously; assist guests with their gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and demonstrate commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases/return transactions using the Point‑of‑Sale (POS) computer system; place merchandise in a bag, provide a receipt, and ensure top‑notch guest service.
• Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally; when appropriate, elevate customer issues and complaints to the Store Manager in a timely manner.
• Promote Game Stop’s unique guest benefits, such as the new title reservations program, trade‑in program, and Pro Rewards loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training them in all aspects of their job responsibilities, including company and store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance so that all store associates remain aligned with company and store guest service expectations.
• Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each associate into Workday / HR service management system in partnership with the Store Manager.
• Ensure store associates have completed all onboarding, job training, and compliance training PRIOR to opening or closing a shift on their own. Associates should know all aspects of their jobs, including policies, inventory control, loss prevention practices, safety best practices, financial protocols, and ethical responsibilities.
• Along with the Store Manager, schedule store associates while ensuring that scheduling guidelines are followed and all breaks and meals are accounted for as required; supervise staffing levels to achieve optimum guest service at all times.
• Approve payroll, enter paid time off, edit time entries, and verify that store associates are paid for all time worked.
• Maintain all store areas, including restrooms, in a clean, organized, and merchandised state per company guidelines; ensure all fixtures and equipment are in proper working order.
• Fulfill and ship Omni‑Channel orders daily.
• Protect company assets through effective inventory control and loss prevention practices; visually inspect associates’ packages and/or belongings at store closing or at the end of a shift as appropriate; communicate any concerns or issues to the Store Manager.
• Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform store inventory counts, stock and restock merchandise on shelves and fixtures, and move products from the stock room to the front of the store to ensure that all products are represented, organized, and alphabetized on the sales floor.
• Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system; complete all closeout paperwork and bank deposit slips accurately; ensure sufficient cash and change for sales transactions; make bank deposits daily or per established guidelines.
• Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts and inventories and communicate discrepancies to the Store Manager or District Manager.
• Process defectives, recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
• Maintain awareness of associate and guest safety; identify and…