Store Manager, Retail & Store Manager

Monday
- Friday, 8am-5pm workweek.

POSITION OUTLINE:

PSE GROUP is seeking a Store Manager. The Store Manager services customers in the PBE (paint, body & equipment) and Industrial Coatings market and is responsible for leading, and profitably managing, all operation aspects of their assigned retail store. This will include, but may not be limited to, employees, customers, inventory and facility management. This role will collaborate with the Regional Manager and Operations Team.

About PSE Group:

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs.

PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, Pro Wood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company.

ESSENTIAL DUTIES:

Store Management

• Maintain daily cash drawer and ensure that the daily bank deposit is made.
• Maintain all activities and check, verify and interpret data.
• Assist to rectify delinquent accounts.
• Route delivery schedule to optimize unit efficiency and ensure our customers maximum service.
• Review various reports (i.e., P & L Analysis, Inventory Reports)
• Responsible for maintenance of trucks and other equipment.
• Ensure maintenance/cleaning of equipment and facility.
• Know the job duties of reporting personnel and ensure their completion to Company standards.
• Control expenses, remaining within budget, and maintain required records/documentation and submit required reports, documentation, and summaries as required by management.

Sales/Customer Service

• Process sales transactions using POS devices and Company guidelines.
• Answer telephone in a professional manner, answer questions knowledgeably and/or take customers order.
• Assist retail and wholesale customers in choosing the products they need.
• Stock merchandise in your store.
• Maintain records of customer’s special orders, color mixes, prices, promos, etc.
• Provide support and assistance to Outside Sales Rep as needed.
• Give immediate attention to customer comments and complaints. In the event of a customer complaint; complete the appropriate non-conformance or corrective action form and forward to your immediate supervisor.
• Assist with inside customer service, as needed, including servicing customers and/or processing their orders.
• Conduct self in professional manner to ensure customers’ quality and service expectations are met.

Inventory Management

• Match invoices with purchase order receiving slips.
• Know inventory system and determine stocking levels of PPG/ICI, all associated product lines.
• Follow-up inventory replenishments from L.D.
• Rotate stock to avoid obsolescence
• Provide customer with information on both established and new products.
• Conduct physical inventory
• Maintain Mixing Room records including tint usage, can usage, mis-tints, etc. and perform necessary inventory transfers.

Store Personnel Management

• Train and cross train inside personnel in their duties utilizing Company training aides.
• Recruit, interview and develop inside personnel as needed.
• Determine staffing levels and schedule employees accordingly.
• Write and administer employee performance appraisals for reporting personnel.

Safety & Security

• Maintain, implement, and/or correct store safety standards to ensure compliance with Company and Governmental regulations.
• Direct store in implementation and compliance with Company security standards including opening/closing store, truck security inspection, etc.

Additional Duties:

• Prepare paint orders, including mixing, utilizing standard formulas and…