Auto Glass Installation Technician Trainee

Overview

At the front line of the Safelite experience, the Auto Glass Technician is an entrepreneurial, hands‑on professional that leverages their Safelite training, industry‑leading tools and technology to complete repairs, replacements and recalibrations in the shop and on the go with our Mobile Glass Shop offerings.

• Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job.
• Recalibrate automotive safety systems, including troubleshooting and completing diagnostic testing.
• Proficiently operate Safelite’s tools and technologies, including:
  True Seal®, Ezi‑Wire™, Glass Table System (GTS), chemicals, Safelite Way of Fitting work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in‑person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.
• Perform other duties as assigned.
• Comply with all policies and standards.

• Competitive weekly pay starting at $19.25/hour, increasing to $22.75/hour after training and certification.
• Earn $5/set of wiper blades when added for customer safety.
• Technician career levels determined based on performance metrics demonstrating efficiency, quality, and customer satisfaction.
• A benefits package valued at more than $10k (including 401(k) plan with company matching, medical plans, paid time off, holidays & volunteer days).
• Program to buy additional PTO or sell unused time up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.

• High School Diploma, GED, or equivalent – preferred
• Valid state‑issued driver’s license (required)
• Safelite Safe Tech™ certification (required)

• Must be 18 years of age or older.

• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, bend and twist body.
• Ability to use a variety of hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with all federal, state and local laws and be monitored via in‑cab vehicle safety camera / video surveillance technology.
• Maintain professionalism and passion for providing outstanding customer service and exceeding customer expectations.
• Ability to work outside in a wide variety of weather conditions and extreme temperatures for an extended period.
• Ability to work with chemicals, including but not limited to flammable chemicals, as applicable per the "Safelite Way of Fitting".
• Ability to work scheduled days, with flexibility on start and end times to accommodate customers’ needs.
• Proficiency in using computerized diagnostic tools to complete recalibrations and troubleshoot issues.
• Problem‑solving and ability to troubleshoot issues independently and collaboratively.
• Ability to read, write and interpret the English language and technical directions.
• Ability to communicate orally (via phone) and written (via computer or other electronic means).
• Ability to maintain a professional appearance, adhering to company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures).

This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance.

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer.