VMI Program Operations Manager

Location: Marshfield, WI (onsite)

Job Type: Full-Time

Salary: Starting at $72,000+ annually, with starting pay dependent upon education, experience, and qualifications.

Benefits: Comprehensive benefits, company-matched 401(k), paid time off, competitive compensation, and much more!

At Nelson-Jameson, we’ve been a trusted partner in the food manufacturing industry since 1947. We provide high-quality products and innovative solutions that help businesses maintain top standards in quality, safety, and compliance. As a family-owned company, we believe in accountability, teamwork, and growth—for our people and the business. We take pride in our close-knit, supportive culture where every team member has a voice and the chance to grow.

If you're looking for a rewarding career with a team that works hard and stays optimistic, we’d love to have you join us!

The VMI Program Operations Manager is responsible for leading the daily execution, long-term maintenance, and continuous improvement of active Vendor Managed Inventory (VMI) programs within our Inventory Solutions Department. This role oversees field-based specialists and supports customer inventory programs that are critical to operational success. Working closely with customers and cross-functional teams, this position ensures program continuity, service excellence, and strong operational performance.

Success in this role requires balancing customer needs, team leadership, and business objectives while driving consistency, accountability, and process improvement. This is an active, visible leadership role that combines strategic oversight with a willingness to step in and provide hands‑on support when needed to maintain peak program performance.

• Lead and develop assigned team members by establishing clear expectations, monitoring performance, fostering accountability, and promoting a collaborative, customer‑focused environment.
• Direct daily operations and staffing activities to ensure seamless route coverage, maintain uninterrupted service, and support the successful execution and long‑term sustainability of active Vendor Managed Inventory (VMI) programs.
• Provide hands‑on operational support by assisting with program updates, coverage changes, installations, and other logistical needs as required to maintain peak program performance and minimize service disruptions.
• Coordinate and conduct program audits and quality reviews, both remotely and onsite, to ensure programs consistently meet company standards, maintain operational excellence, and represent the brand professionally.
• Analyze dashboards, operational reports, and key performance indicators (KPIs) to identify trends, evaluate account health, uncover efficiency opportunities, and support continuous improvement initiatives.
• Partner with customers and cross‑functional teams to ensure timely execution of program activities and deliver meaningful, customer‑focused operational insights.
• Serve as the primary escalation point for fulfillment issues, customer concerns, product availability gaps, program quality matters, and underperforming accounts, proactively resolving issues to support customer satisfaction and long‑term program success.
• Apply business knowledge and sound judgment to balance customer objectives, operational execution, and company profitability while recommending process improvements and efficiency opportunities.
• Support program discovery, assessments, onboarding activities, physical installations, and facility setups while ensuring compliance with company policies, procedures, and applicable regulations.
• Travel as needed to support customer accounts, onsite audits, installations, team oversight, and other operational requirements.

At Nelson‑Jameson, we offer more than just a job; we provide an opportunity to grow and succeed within a family‑owned company that values innovation, collaboration, and hard work. You’ll be part of a trusted industry leader, working alongside passionate professionals who are dedicated to making a difference. As a golden rule company, we strive to maintain a culture of honesty, integrity, and kindness.

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