DMV Customer Service Representative

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Put your great customer service and communication skills to use by providing high quality, important services to the citizens of Wisconsin as a DMV Customer Service Representative with the Wisconsin Division of Motor Vehicles (DMV)!

The Wisconsin Division of Motor Vehicles (DMV) is seeking to fill a DMV Customer Service Representative position in Crandon, WI located at 110 S. Lake Avenue, Crandon, WI 54520 and Florence, WI located at 4793 Forestry Drive, Florence, WI 54121 and is required to work full time in the office.

WisDOT is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5 weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that rollover each year.
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well‑being

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations. For more information on WisDOT you can visit our website by clicking here.

The Wisconsin Department of Transportation is an organization dedicated to creating transportation solutions through innovation and exceptional service. We are committed to fostering an environment rooted in Integrity, Diversity, Excellence, and Accountability
. Clickhere to learn more about how we apply these values in our work.

This DMV Customer Service Representative position is located at the Crandon Customer Service Center 50% of the time and the Florence Customer Service Center 50% of the time and provides face‑to‑face customer support on driver licensing and vehicle registration. This includes issuing driver’s licenses, , instruction permits, motor vehicle registrations, vehicle titles, and license plates. This position determines and collects appropriate fees from customers.

This position also works with customers who need to obtain an  voting purposes. In addition to in‑person work, this position does some online processing of other types of work and may field questions from the public over the phone.

This position is in schedule‑range 02‑11. Starting pay is $21.66/hour, with $1.40/hr. increase after one year of satisfactory performance. Reclass to the Advanced level is typically after 18 months of service, and receives at least $25.32/hr saturday hours may be required. An additional $0.80/hr will be awarded for all Saturday hours. A 12‑month probationary period is required. Pay for current state employees will be determined in accordance with the current State Compensation Plan.

WisDOT does not sponsor work visas. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States. WisDOT is not an E‑verify employer.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check which may include FBI fingerprinting.

Possession of a valid driver license or obtaining one within 6 months of hire will be required for positions that train on or perform driver license examining. Positions performing these functions eventually have the potential to make no less than $27.37/hr after a period of time.

This position may be assigned to a team which requires the ability to travel regularly on an independent basis from a headquarters office to other cities during the work week, providing motor vehicle services to the public; or may be assigned to an office requiring only occasional travel on an independent basis, to local public or technical schools for example, to provide the services described.

This…