Visitor Experience Associate

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If Limited Term (End Date of Assignment, Project, or Grant) 12/31/2029

Position Type:
Staff

Job Family:
Operations and Administrative Services

# Hours Per Week: 8

Be The Difference Begins with Great People.

Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We’re always looking for highly talented individuals to join our team – people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well‑rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission:
The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

This is your next opportunity to join an organization that invests in their employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work‑life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

The Visitor Experience Associate serves as the first point of contact on Mondays for the Haggerty Museum of Art’s visitors, thereby setting the tone for the visitor experience. They serves as an advocate for the museum’s visitor while simultaneously promoting the welfare of the museum. The Visitor Experience Associate oversees daily visitor experience operations including visitor reception, orientation and admission. They manage all visitor traffic including visitors, groups, and staff appointments.

• 1. Welcome and effectively orient all museum visitors – including general visitors, tour groups and staff appointments – following orientation policies and procedures developed and articulated by the museum.
• 2. Perform opening and closing procedures. Detect and report any unusual circumstances, unsafe conditions, security risks, property damage, etc.
• 3. Sell museum merchandise and memberships.
• 4. Implement safety and security procedures developed by Campus Safety and the Haggerty Museum of Art, utilizing the panic button to summon Campus Safety in case of an emergency.
• 5. Track visitor attendance, including special events.
• 6. Answer the Haggerty Museum of Art’s general telephone line and provide basic information to callers.
• 7. Direct and coordinate Student Gallery Guards as needed to ensure consistent and adequate gallery coverage during all public hours. Reference the provided guard schedule to monitor guard shift attendance and contact guards as needed if they are not on site for their assigned shift.
• 8. Assist with set‑up and tear‑down for special events (tables, chair, podium, AV, sound system).
• 9. Assist Curator of Academic Engagement with class setup and facilitation, i.e., computers and projection setup and configuration.

• High school diploma
• Prior related experience, preferably in museum visitor services or retail
• Must demonstrate strong oral and written communication skills, diplomacy and tact in dealing with sensitive situations.
• Ability to exercise sound and mature judgment
• Must possess ability to maintain strict confidentiality.
• Ability to work independently
• Ability to interact professionally and effectively with a diverse public
• Ability to remain alert at all times
• Strong commitment to providing…