Customer Service Representative

Job Title

Pay Rate: 19 per hour (mark up 1.6)

Summary:

• 8 hour days, Mon-Fri. 9AM-6PM CST
• Work Mode: Positions could be remote, or work in Marshfield, WI onsite

Responsibilities:

• Triaging inbound calls from customers while ensuring a high level of customer service
• Assisting Health Plan Customers with inquiries regarding Enrollment Information, Premium Payment Options, requests for Health Plan materials, and Health Plan Exchange Product information
• Maintaining accurate documentation of customer contact
• Communicating effectively with customers
• Maintaining confidentiality
• Maintaining a good working relationship with co-workers

Requirements:

• High School diploma required
• Minimum of 2 years of experience in customer service
• Cannot live in the following states:
  Alabama, Arizona, California, Colorado, Connecticut, Delaware, Illinois, Kentucky, Maine, Maryland, Massachusetts, Minnesota, New Hampshire, New Jersey, New Mexico, New York, Oregon, Pennsylvania, Rhode Island, Texas, Vermont, Washington, Washington, D.C., West Virginia
• Internet at home required if remote

Preferred

Skills:

• Strong background in Call Center, Medical, Insurance preferred
• Some college preferred

Benefits:

• Equipment will be shipped to home if remote
• Dress Code:
  Business Casual if onsite