Solutions Manager

Payment Solutions Manager

Benefits:

• Health insurance
• Paid time off
• 401(k)

Position Summary:

The Payment Solutions Manager is responsible for building, managing, and advancing the bank's payments capabilities to support both near-term core conversion needs and long-term strategic growth. This role will serve as the bank's payments subject matter expert, leading the development of modern payment rails, including real-time and P2P solutions, while ensuring strong operational execution across debit, ACH, and other payment channels.

This position will help define and execute the bank's overall payments strategy, with a focus on enhancing customer offerings, increasing payments usage, and driving interchange and fee income through data-informed decision-making. The role partners closely across teams to ensure the bank's payments infrastructure is scalable, efficient, and positioned for future growth.

Duties and Responsibilities:

• Own and lead the bank's overall payments strategy, including development, execution, and continuous improvement of payment products and services.
• Design, build, and manage modern payment rails, including but not limited to Zelle, Real-Time Payments (RTP), Fed Now, and other P2P solutions.
• Serve as the internal payments architect, ensuring systems, integrations, and processes are scalable, secure, and aligned with the bank's long-term technology roadmap.
• Lead payment-related work streams, including debit card programs, ACH processing, and other payment channels, ensuring seamless implementation and minimal disruption.
• Establish strong controls, efficient workflows, and high service standards across all payment channels.
• Collaborate cross-functionally with retail, treasury management, operations, IT, and finance teams to align payment initiatives with business goals and customer needs.
• Stay current on emerging payment technologies and industry trends, proactively recommending innovations that enhance the bank's competitive position.
• Partner with overlapping risk area teams, such as Treasury Management (ACH), Fraud, Legal and Compliance for developing and strengthening items such as mitigations, parameters, and audit & internal controls within any relevant areas.
• Participate in special projects or assignments as necessary.
• Perform other duties as required to fulfill the responsibilities of the position.
• Follow procedures and policies that ensure compliance with not only Bank policies and procedures, but also all applicable federal and state banking regulatory agency policies.
• Comply with bank standards for attendance and hours of work.

Qualifications:

• Bachelor's degree in finance, business, information systems, or related field (or equivalent combination of education and experience).
• 5+ years of experience in payments, treasury, banking operations, or financial technology, with demonstrated depth in ACH, debit card, and/or real-time payment systems.
• Professional payments certification preferred, such as Accredited ACH Professional (AAP) or other relevant industry credentials.
• Experience implementing or managing modern payment solutions, including platforms such as Zelle, RTP, Fed Now, or other P2P/payment rails.
• Strong understanding of payment operations and infrastructure, including settlement processes, integration points, and vendor relationships.
• Demonstrated ability to develop and execute strategy, particularly in driving product adoption, improving customer experience, and increasing payments-related revenue.
• Analytical mindset with the ability to leverage data to inform decisions, identify opportunities, and measure performance.
• Knowledge of regulatory and risk considerations related to payments, including ACH rules, network requirements, and general banking compliance expectations.
• Self-starter with an architectural mindset, capable of building and scaling payment capabilities in a growing organization.

Skills and Abilities:

Adaptability:
Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations.

Attention to Detail:
Regard for important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details.

Change Management:
Must embrace change and see change as opportunity. Must be willing to express and support management's ideas to affected staff.

Customer Orientation:
Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.

Oral/Written Communication:
The ability to express thoughts and ideas in a clear and concise manner, both orally and in written form to a variety of audiences and to all levels of staff.

Professionalism:
Project a positive image of the bank to all internal and external customers.

Time Management:
Ability to effectively manage one's time to complete work according to established deadlines. The ability to prioritize tasks to make the best…