Associate Technology Systems Specialist

Job Summary

Build and maintain trust in Sanford as an industry leader in service and technology, while utilizing communication, training, and problem‑solving skills to meet the technology needs of our guests and employees. Requires general networking, unified communications, and technology systems support and knowledge of commonly used concepts, practices and procedures within the technology field. Approach customers with knowledge, empathy, tech‑savviness, and happiness that provides an experience second to none.

Duties include consistent interaction with our customers (team members, patients, families, and other guests of Sanford), troubleshooting company‑owned and personal devices, replacing company‑owned devices when necessary, and helping customers with best practices and productivity tips. Must have a passion for providing excellent customer service that goes above and beyond expectations and be able to communicate across all generations, functions, settings, regions, and levels within the organization to meet the needs of customers.

Position requires on‑site support in multiple clinical and non‑clinical departments and facilities, including patient rooms, emergency department, and other patient care areas.

Technical knowledge includes support of technology devices or software packages that are unique to an individual or a department’s needs, while also maintaining Sanford technology standards. Must learn and maintain specific hardware/software knowledge and be familiar with configuration and maintenance of personal computers and related operating systems and applications. Ability to work with multiple departments and facilities to provide necessary support and installation and troubleshooting of hardware and software standards.

Demonstrated ability to problem‑solve and communicate. Must be knowledgeable in the latest mobile and end‑user computing technologies. Assist in training and educating customers. Build lasting relationships with customers and understand their situations, needs, work styles, challenges, and satisfiers. Must have a motivation to learn, an aptitude for acquiring new skills, and be personally accountable.

Facility: Marsh Clin Info Svc

Location: Marshfield, WI

Address: 1701 N Fig Ave, Marshfield, WI 54449, USA

Shift: Varies

Job Schedule: PRN

Weekly

Hours:

Varies

Salary Range: $19.00 - $30.50

• Associate’s degree in computer‑related field preferred.
• Valid driver’s license required; must maintain a good driving record.

Sanford offers an attractive benefits package for qualifying full‑time and part‑time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work‑life balance benefits, and a generous time‑off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit

Sanford is an EEO/AA employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1‑877‑673‑0854 or email talent.

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.