Retail Store Area Supervisor-(Key Holder

Overview

We are a merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of customers. We champion positive change in our communities and inspire a more responsible model for retail.

• Oversee daily operations and merchandising of assigned store areas.
• Ensure smooth freight flow while prioritizing exceptional customer experiences.
• Act as a development path for future OSJL leaders.
• Champion outstanding customer service for diverse clientele and bridge the gap between customers and corporate customer service.
• Promote company-wide customer initiatives, including training support for store associates.
• Manage merchandise presentation, ensuring timely adherence to company ordering, back‑room stock management, and sales‑floor flow.
• Handle returns in accordance with company policies.
• Uphold all store safety and maintenance standards.
• When designated, supervise store operations including opening and closing.
• Operate a cash register as needed.
• Adhere to all company policies and procedures.

• One or more years of professional experience in retail environments.
• Prior customer service, training, and merchandise ordering, receiving, stocking, and maintenance experience.
• Computer skills with the Google suite (Email, Sites, Slides, Drive, Docs, Sheets).
• Availability to work nights and weekends as required.
• Must be 18 years of age or older.

• Complete various tasks throughout the shift.
• Engage in sedentary activities and use near vision for reading and computer use.
• Perform physical activities, including using hand tools and ascending stairs.
• Reasonable accommodations may be made for individuals with disabilities.
• Management reserves the right to revise this job description.