TCSEPP Coordinator; Case Manager): Social Work Research & Public Service - UTK

Job Description

The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). The Coordinator builds an evidence‑informed and trauma‑informed practice to assist non‑custodial parents involved with the child support system in Obion & Weakley Counties, TN. This grant‑funded position requires supporting parents to overcome barriers to employment, become stable, obtain employment, pay child support, and become self‑sufficient and active parents.

• Determine participant eligibility and assess barriers, making appropriate referrals for identified barriers.
• Develop individual action plans and provide one‑on‑one case management to assist participants with job readiness activities and emotional support.
• Maintain accurate records of all participant interactions in TCSES, Apricot, Excel spreadsheets, etc.
• Monitor participants’ child support eligibility and payments, program involvement, compliance, and employment.
• Develop and maintain partnerships with local agencies to assist participants with barriers to employment.
• Attend community interagency meetings to learn about and share available resources and information.
• Participate in partner meetings.
• Provide regular updates to Child Support staff and attorneys on participant progress.
• Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants.
• Participate in job/resource fairs.
• Perform fiscal tasks including One Card reconciliation, uploading and documenting receipts, monthly gift card reconciliation, and travel reports.

Required Qualifications

• Two years of customer/client (case management) experience. Candidates with a bachelor’s degree and an additional two years of experience may be considered.
• Bachelor’s Degree.
• Valid driver’s license, automobile at disposal, and current automobile liability policy with continuous coverage.
• Legal authorization to work in the United States on a full‑time basis without sponsorship.

Skills and Abilities

• Ability to assess participant needs.
• Ability to develop positive, trusting relationships with participants and provide emotional support.
• Ability to positively interact with partners including child support, court, attorneys, etc.
• Ability to promote the program to potential participants, partners, and employers.
• Ability to advocate for participants.
• Ability to work independently and within a team setting.
• Ability to travel to multiple counties to serve participants.
• Ability to adapt to changing project needs.
• Excellent oral communication skills.
• Proficiency with Microsoft Office.
• Experience with data management systems.

Preferred Qualifications

• Experience working with non‑custodial parents and/or employment programs.
• Experience collaborating with community groups and/or social service organizations.

• Hybrid position requiring travel to Obion & Weakley Counties, TN. Applicants must live within one hour of these counties.

• UT market range: 07
• Anticipated hiring range: $50,000
• UT Benefits available.

• Resume
• Cover Letter