Account Technician III

Accounting Technician III

Embark on an exciting journey in the realm of customer service excellence! Take charge of in-person customer interactions, address water billing queries through calls and emails, expertly navigate delinquent accounts, handle seamless cashiering transactions, oversee efficient email distribution, and skillfully process bill adjustments. Elevate your career and contribute to exceptional service, apply now for this dynamic opportunity! Under direction of management staff, performs a variety of responsible technical accounting duties involved in performing financial record keeping and reporting duties in support of assigned accounting system, function, or program area;

prepares, processes, maintains, and verifies budgetary, financial/accounting, and statistical documents and records; prepares various reports, statements, and special projects; provides technical expertise and assistance to other staff and the general public related to area of assignment; provides customer service in person and by telephone; performs other duties related to the more difficult administrative, accounting, and clerical functions of the assigned department;

and to do related work as required. DISTINGUISHING CHARACTERISTICS:
This is the third level accounting class. Employees within this class are distinguished from the Account Technician I/II by the performance of the full range of technical and complex accounting duties as assigned. Employees at this level are not support staff they are responsible for an accounting process or system and exercise considerable judgment in decision-making in day-to-day operations. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit.

Employees within this class can adapt to change quickly and without written instruction.

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Essential:

• Performs a variety of responsible technical accounting and financial duties in the areas of utility billing, accounts receivable, accounts payable, and business license
• Prepares, maintains, and/or verifies a variety of accounting, financial, and statistical records, ledgers, logs, and files; gathers, assembles, tabulates, enters, checks, verifies, balances, adjusts, records, and files financial data; codes data according to prescribed accounting procedures; reviews information to ensure accurate reporting; resolves discrepancies; establishes and maintains various files and records
• Generates and prepares a variety of financial, accounting, and statistical statements, analyses documents, and reports required for management reporting by utilizing both manual and computerized spreadsheet applications; assists other finance staff and departmental management in the preparation of reports and presentations to City management and the City Council; researches and gathers information from a variety of sources for the completion of forms or preparation of reports
• Performs a full range of customer service duties related to area of assignment; provides information to the public, other governmental agencies, and City staff, which the use of independent judgment and the interpretation of a variety of policies, rules, and procedures
• Performs a range of technical and complex accounting duties in support of the utility billing function; provides customer service in support of the utility billing function including all aspects of the billing process and account maintenance; answers questions and complaints from customers and provides information on program activities and polices; processes new accounts; responds to emails to the water account; processes completed work orders including to set up new water accounts and to close accounts;
  
  creates work orders for meter readings; processes and maintains the handheld device for the meter readers and billing process; generates utility bills including to input service charges, print reports and verify reads; processes utility billings including delinquency notices, final bills, and turn off notices; generates reports for utility billing; performs month-end balancing including to create, verify, and reconcile journal entries for month-end balancing
• Performs a range of technical and complex accounting duties in support of the City's accounts payable function; receives, processes, and reviews invoices for proper coding, signature approval, applicable sales tax, and arithmetic; enters invoices, check requests, and purchase orders for payment; balances and runs checks; checks monthly statements for outstanding invoices; sets up new vendors including inputting data into system and sending W-9 packet;
  
  prepares federal and state…