Front Desk Administrative Assistant

Description:

MyFamily Braces is seeking a dependable, organized, and patient-focused Front Desk Administrative Assistant to join our orthodontic team. This position is ideal for someone who communicates professionally, enjoys helping patients and families, and can manage multiple responsibilities in a busy healthcare office. The front desk plays an essential role in creating a welcoming patient experience while supporting an efficient daily schedule.

• Welcome patients and families in a friendly and professional manner
• Answer telephone calls, text messages, and patient inquiries
• Schedule, confirm, reschedule, and coordinate orthodontic appointments
• Check patients in and out accurately and efficiently
• Review patient accounts and collect scheduled payments
• Explain office policies, payment expectations, and appointment requirements professionally
• Maintain accurate patient, insurance, and responsible-party information
• Assist with insurance verification, claim follow-up, and benefit documentation as assigned
• Prepare and send patient correspondence, forms, financial notices, and appointment reminders
• Document communications and account activity accurately in the patient record
• Monitor the daily schedule and communicate changes with the clinical team
• Help manage missed appointments, late arrivals, and scheduling concerns according to office policies
• Protect patient confidentiality and follow HIPAA requirements
• Maintain a clean, organized, and professional reception area
• Complete general administrative duties and support the office team as needed

• Previous administrative, medical, dental, or customer-service experience is preferred
• Dental or orthodontic front-office experience is strongly preferred
• Strong verbal and written communication skills
• Professional telephone and text-message etiquette
• Excellent organization, attention to detail, and time-management skills
• Comfortable discussing payments, account balances, and office policies with patients
• Ability to remain professional when handling sensitive or difficult conversations
• Basic computer proficiency and ability to learn new software
• Cloud 9 Orthodontics experience is a plus
• Bilingual English and Spanish skills are a plus
• Dependable attendance and punctuality are required

MyFamily Braces is an equal opportunity employer.