Sheriff's Dispatcher II

Position

The Office of the Sheriff is recruiting experienced law enforcement dispatchers to fill positions in the Sheriff's Dispatcher II classification. Sheriff's Dispatchers are assigned to the Communications Center located in Martinez, California. The facility operates on a 7‑day, 24‑hour schedule. Dispatchers receive incoming emergency and non‑emergency calls; determine appropriate response; prioritize and dispatch units; enter and retrieve information from teletype networks and computerized data systems;

maintain radio communication with 15‑20 patrol units; provide additional dispatch services to fire departments, medical units and the County Office of Emergency Services. Weekend, holiday and overtime work is required. All overtime is compensated at 1‑1/2 times regular hourly rate.

• Is able to act promptly, logically, and decisively
• Has the ability to communicate clearly
• Is able to read, comprehend and retain information
• Will maintain a calm and professional demeanor even under stressful situations
• Has the ability to adapt to changing situations
• Possess multi‑tasking abilities
• Is highly self‑motivated
• Will display a high level of integrity

• Receiving routine and emergency telephone calls
• Answering questions from the public
• Receiving and transmitting radio traffic
• Using computer‑aided keyboard and data entry equipment or manually recording and relaying information (often of an emergency nature) to appropriate field units such as patrol units, other police agencies, fire departments, ambulance companies, the County Public Works Department and the Office of Emergency Services
• Receiving, transmitting, and recording teletype and data systems messages
• Dispatching from a mobile command center or a mobile command vehicle, as requested
• Assisting with Communications Training Program and providing on‑the‑job training to new dispatchers

• You will make a direct impact on the public and Contra Costa County residents through your work
• You will have the ability to demonstrate your moral and ethical decision‑making skills
• You will utilize your fact‑finding abilities to identify needs, make decisions and address issues
• You will grow your career with many opportunities for advancement within Contra Costa County

• You must remain calm to effectively handle high‑stress situations
• This position requires that you are careful about details and thorough in completing tasks
• You will need to maintain composure when faced with callers in aggressive, angry, or emotional situations
• You will need to make quick decisions and act promptly, often without knowing the entirety of the situation

• Professional & Technical Expertise:
  Applying technical subject matter to the job
• Handling Stress:
  Maintaining emotional stability and self‑control under pressure, challenge, or adversity
• Professional Integrity & Ethics:
  Displaying honesty, adherence to principles, and personal accountability
• Displaying Ownership and Accountability:
  Holding self and others accountable for measurable high‑quality, timely, and cost‑effective results
• Leading the Organizational Culture:
  Driving the organization’s culture through establishing and enforcing norms and/or behaviors in addition to processes
• Decision Making:
  Choosing optimal courses of action in a timely manner
• Managing Performance:
  Ensuring superior individual and group performance
• Visionary Leadership:
  Taking a long‑term view and building a shared vision with others; acting as a catalyst for organizational change
• Handling & Resolving Conflict:
  Managing interpersonally strained situations
• Building & Maintaining Relationships:
  Establishing rapport and maintaining mutually productive relationships
• Oral Communication:
  Engaging effectively in dialogue
• Writing:
  Communicating effectively in writing

License

Required:

Possession of a valid California Motor Vehicle Operator's License. Out of State valid Motor Vehicle Operator's License will be accepted during the application process.

Education:

Possession of a high school diploma, G.E.D. equivalency or high school proficiency certificate.

Experie…