Sheriff's Dispatcher II

Why Join Contra Costa County Office of the Sheriff?

The Contra Costa County Office of the Sheriff is the largest law enforcement agency in Contra Costa with over 1,100 sworn and professional employees dedicated to providing the highest level of law enforcement and customer service. The Office strives to maintain the highest standard of professional integrity and ethics. It is dedicated to pursuing excellence in performance throughout the organization and in the community through the quality of its personnel.

The Office of the Sheriff is recruiting experienced law enforcement dispatchers to fill positions in the Sheriff's Dispatcher II classification. Sheriff's Dispatchers are assigned to the Communications Center located in Martinez, California. The facility operates on a 7‑day, 24‑hour schedule. Dispatchers receive emergency and non‑emergency calls, determine appropriate responses, prioritize and dispatch units, enter and retrieve information from tele‑type networks and computerized data systems, communicate with patrol units, and provide additional dispatch services to fire departments, medical units, and the County Office of Emergency Services.

Weekend, holiday, and overtime work is required; all overtime is compensated at 1½ times the regular hourly rate.

• Receive routine and emergency telephone calls
• Answer questions from the public
• Receive and transmit radio traffic
• Use computer‑aided keyboard and data entry equipment or record and relay information to appropriate field units
• Receive, transmit, and record teletype and data system messages
• Dispatch from a mobile command center or vehicle as requested
• Assist with Communications Training Program and provide on‑the‑job training to new dispatchers

• Make a direct impact on the public and Contra Costa County residents
• Demonstrate moral and ethical decision‑making skills
• Use fact‑finding abilities to identify needs, make decisions and address issues
• Grow your career with many opportunities for advancement within Contra Costa County

• Remain calm to effectively handle high‑stress situations
• Careful attention to details and thoroughness in completing tasks
• Maintain composure with callers in aggressive, angry, or emotional situations
• Make quick decisions and act promptly, often without knowing the entirety of the situation

• Professional & Technical Expertise
  :
  Apply technical subject matter to the job
• Handling Stress
  :
  Maintain emotional stability and self‑control under pressure, challenge, or adversity
• Professional Integrity & Ethics
  :
  Display honesty, adherence to principles, and personal accountability
• Ownership & Accountability
  :
  Hold self and others accountable for measurable high‑quality, timely, and cost‑effective results
• Leading the Organizational Culture
  :
  Drive the organization’s culture through establishing and enforcing norms and/or behaviors in addition to processes
• Decision Making
  :
  Choose optimal courses of action in a timely manner
• Managing Performance
  :
  Ensure superior individual and group performance
• Visionary Leadership
  :
  Take a long‑term view and build a shared vision with others; act as a catalyst for organizational change
• Handling & Resolving Conflict
  :
  Manage interpersonally strained situations
• Building & Maintaining Relationships
  :
  Establish rapport and maintain mutually productive relationships
• Oral Communication
  :
  Engage effectively in dialogue
• Writing
  :
  Communicate effectively in writing

• License
  
  Required:
  
  Possession of a valid California Motor Vehicle Operator's License. Out‑of‑state valid Motor Vehicle Operator's License will be accepted during the application process.
• Education:
  
  Possession of a high school diploma, G.E.D. equivalency or high‑school proficiency certificate.
• Experience:
  
  One year of full‑time or its equivalent experience within the last two years performing law‑enforcement emergency dispatch duties on a Computer‑Aided Dispatch (CAD) System at a California P.O.S.T. participating law‑enforcement agency; or successful completion of the Contra Costa County Sheriff's Office Dispatcher I Training Program within the last three years.
• Typing Proficiency:
  Accurately type at a speed of no less than 40 words per minute.
• Certificate
  
  Required:
  
  Possession of a California P.O.S.T. Basic Dispatch Certificate.
• Other Requirements:
  Must pass a thorough background investigation, medical screening, and psychological evaluation prior to employment.

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.