Veterans Service Representative I

Bargaining Unit:
Local 21 - Non-Supervisory Management

Veterans' benefits programs are important to millions of Americans. Approximately one-third of the U.S. population is potentially eligible for federal Veterans' benefits. Veterans are THE reason this department exists, our common purpose, and we direct our efforts toward meeting their needs.

The Contra Costa County Veterans Service Office was created to help local Veterans and their families obtain Veterans' benefits from federal, state, and local agencies. Since the department's inception, the Board of Supervisors has continued to recognize the need for professional Veterans' advocates to provide claims assistance to the 50,000 Veterans and their families who reside in this county. Because of this, we maintain the willingness to change and are flexible in our attitudes.

County Veterans Service Offices play an important role in a national Veteran's advocacy network. We work in concert with state employees, Veterans service organizations, and U.S. Department of Veterans Affairs (VA) staff to secure clients' benefits. We are often the initial contact for Veterans in the community. Therefore, it is important to us that our first contact with a Veteran be a positive experience.

We believe that respect, integrity, trust, and fairness are the hallmarks of all our interactions and we value a culture where everyone is involved, accountable, respected, and appreciated.

This recruitment will be used to fill one vacancy.

• Passionate about helping Veterans
• Thorough and responsive in their work
• Able to learn laws, policies, and procedures quickly

• Effectively leading interviews with Veterans to understand which benefits they are eligible to apply for
• Assisting Veterans in applying for Federal and State benefits
• Managing multiple claims and appeals for Veterans regarding a variety of programs
• Thoroughly documenting case notes and providing status updates to your clients
• Networking with Federal, State, and local agencies on behalf of your clients

• You will make a positive impact on the lives of Veterans and their families by helping them get the services they need
• You will work with others who are passionate about helping Veterans
• You will be working in an environment that values respect, integrity, trust, and fairness

• You will encounter Veterans who have had traumatic experiences
• You typically have lots of interaction with others – if you like to work alone, this could be difficult
• We have high standards for performance and quality of work

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Decision Making
  :
  Choosing optimal courses of action in a timely manner
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Industry Monitoring
  :
  Grasping the external political, economic, competitive, and social factors affecting the industry
• Legal & Regulatory Navigation
  :
  Understanding, interpreting, and ensuring compliance with laws and regulations
• Using Technology: Working with electronic hardware and software applications
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Self-Management: Showing personal organization, self-discipline, and dependability
• Reading Comprehension: Understanding and using written information
• Listening: Fully comprehending spoken communication
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Customer Focus: Attending to the needs and expectations of customers
• Teamwork: Collaborating with others to achieve shared goals

To read the complete job description, please visit:

The eligible list established from this recruitment may be used to fill future openings for up to six (6)…