Information Technology Supervisor

Role:
Health Services Information Technology Supervisor

Duration: 6 months Contract-to-Hire

Role Overview: Under general direction, the Health Services IT Supervisor manages a small-to-midsize IT workgroup or serves as a project lead within the Health Services IT unit. This role blends people management, healthcare IT domain knowledge, and hands-on technical oversight, particularly in regulated healthcare environments. The position is less about deep individual coding and more about leading teams, overseeing healthcare applications/systems, managing vendors/projects, and ensuring operational excellence.

• Leadership & Supervision (Primary) Supervise and lead professional and technical IT staff
• Assign, prioritize, and review work across application support, development, data/reporting, infrastructure, or security
• Conduct hiring, training, performance evaluations, and staff development
• Act as escalation point for system issues and user concerns
• Healthcare IT Systems & Domain Expertise Support and manage healthcare information systems (clinical, financial, health plan, or public health systems)
• Deep understanding of healthcare workflows, compliance, and health plan operations
• Experience supporting or managing systems such as Epic (especially Tapestry if CCHP), claims, billing, eligibility, or reporting systems
• Project, Budget & Vendor Management Lead IT projects or serve as project lead for system implementations or enhancements
• Manage budgets, timelines, and resource allocation
• Ensure compliance with County, State, and healthcare regulations
• Evaluate and recommend new technologies and system improvements
• Technical Oversight (Hands-on not required, but must understand) Application support & SDLC (requirements, testing, deployment, support)
• Systems analysis and integration
• Reporting and data analysis
• Infrastructure concepts (servers, networks, security)
• Change management and documentation
• Communication & Stakeholder Engagement Interface with executives, department leadership, clinicians, business users, and vendors
• Translate business needs into technical solutions
• Promote customer service, collaboration, and cultural competency
• Required Background (What Matters Most): 3+ years as an IT Supervisor, Manager, or Project Lead
• At least 2 years in healthcare IT environments
• Bachelor's degree (or equivalent experience/certifications)
• Strong leadership + healthcare systems experience is more critical than deep hands-on coding